Road Supervisor - Tri Delta Transit
Keolis Commuter Services, Antioch, CA, United States
The Road Supervisor is responsible for safely monitoring vehicle operations and ensuring operators provide safe, reliable, and friendly transportation to customers. The role involves supervising operators, recommending hiring or training, evaluating performance, allocating work, and resolving issues. The supervisor may assist with organizing and conducting classroom and behind‑the‑wheel training sessions.
Qualifications
High School diploma or equivalent
Valid California Commercial Driver’s License (Class B CDL with passenger and air brake endorsements)
Current Verification of Transit Training (VTT) certificate before participating in revenue service
Current driver's record verifying an acceptable driving record
At least 2 years of experience as a full‑time operator
Knowledge of project‑specific vehicles, components, and data/communications systems
Knowledge of state and federal regulations and corporate safety programs and policies
Strong customer service attitude
Ability to read, write, and speak English
Ability to communicate effectively with all departments
Ability to work independently and objectively
Intermediate knowledge of Microsoft Office Suite
Skills
Excellent planning and leadership abilities
Excellent communication and interpersonal skills
Detail oriented and self‑motivated
Ability to de‑escalate situations with passengers, employees, and the general public
Decision‑making, change management, and time management skills
Strong analytical and reporting skills
Knowledge of transportation dispatching software (desired)
Responsibilities
Oversee driver and vehicle operations, enhance customer service, and support drivers during revenue service
Respond to accidents or incidents, monitor bus stop conditions, assess operating conditions and on‑time performance, and conduct passenger counts or surveys
Maintain on‑street real‑time signage functionality and report any malfunctions to ECCTA staff in writing immediately
Complete Keolis operator, Reasonable Suspicion, and Customer Service trainings in accordance with program goals
Assist across the service area based on business needs, including high‑ridership locations such as Antioch BART, Pittsburg‑Bay Point BART, and Los Medanos College Pittsburg Campus during peak service times
Conduct a minimum of 30 ride‑alongs or road observations per month to promote safe driving and ensure compliance with operational policies
Document all observations formally and submit documentation to ECCTA upon request
Serve as first‑line response for incidents and accidents, following all reporting policies and procedures, and remain flexible with schedule, split shifts, weekends, and holidays
Monitor operators to ensure compliance with uniform, equipment, licensing, and certification standards
Assist dispatch staff with vehicle change‑outs in the field
Provide feedback on safety and performance, identify potential hazards, and recommend procedural improvements
Follow company safety and operational rules and procedures
Handle special event management and monitor pull‑outs and pull‑ins
Inspect vehicles for damage and compliance with safety standards, coach employees using onboard surveillance technology, and assist when operating a vehicle or dispatch service in emergencies
Support operations at transfer centers and high‑volume locations to ensure smooth service delivery
Investigate passenger concerns, enforce policies, and maintain driver group safety performance
Deliver regular driver scorecards and coach drivers for continual improvement
Act as liaison between drivers and other departments, building positive relationships and addressing performance issues
Training
Provide behind‑the‑wheel training for new operators and trainees
Conduct onboard evaluations and in‑service training according to schedule and/or need
Provide additional BTW training as directed
Evaluate new operator driving skills using checklists and evaluation forms
Serve as a role model and mentor to new operators
Report safe and unsafe acts or conditions to management
Provide training‑related feedback to the Safety Manager, Assistant General Manager, Training Manager, and other relevant staff
Assist the training department in identifying additional or refresher training needs based on trends within the employee base
Perform other duties as assigned
Physical Demands and Work Environment
Most work is performed outside in extreme heat or cold, or in a vehicle, with exposure to loud noise and fumes associated with transit vehicles and facilities
Indoor work may occur in air‑conditioned or well‑ventilated facilities
Physical activities may include climbing, lifting, balancing, walking, stooping, and handling materials, with significant use of arms, repetitive hand‑wrist motion, and leg motions
The employee may spend extended periods sitting, driving, standing, walking, or looking at a computer screen or other electronic device
Additional Statements
Drug and alcohol screening:
Employment contingent upon passing a pre‑employment drug and alcohol screen and a background check; a physical examination is also required.
Safety commitment:
Safety is paramount. Employees are expected to place safety first to protect their own wellbeing, that of customers, and the communities served.
Environmental commitment:
The organization aims to minimize the environmental impact of its operations.
EEO statement:
Our policy affords equal employment opportunity to qualified individuals regardless of race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and conduct pre‑employment substance abuse testing.
Disclaimer:
The above statements describe the general nature and level of work performed and are not an exhaustive list of responsibilities, duties, or required skills. The organization offers competitive compensation, benefits, career development, and a safe work environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Qualifications
High School diploma or equivalent
Valid California Commercial Driver’s License (Class B CDL with passenger and air brake endorsements)
Current Verification of Transit Training (VTT) certificate before participating in revenue service
Current driver's record verifying an acceptable driving record
At least 2 years of experience as a full‑time operator
Knowledge of project‑specific vehicles, components, and data/communications systems
Knowledge of state and federal regulations and corporate safety programs and policies
Strong customer service attitude
Ability to read, write, and speak English
Ability to communicate effectively with all departments
Ability to work independently and objectively
Intermediate knowledge of Microsoft Office Suite
Skills
Excellent planning and leadership abilities
Excellent communication and interpersonal skills
Detail oriented and self‑motivated
Ability to de‑escalate situations with passengers, employees, and the general public
Decision‑making, change management, and time management skills
Strong analytical and reporting skills
Knowledge of transportation dispatching software (desired)
Responsibilities
Oversee driver and vehicle operations, enhance customer service, and support drivers during revenue service
Respond to accidents or incidents, monitor bus stop conditions, assess operating conditions and on‑time performance, and conduct passenger counts or surveys
Maintain on‑street real‑time signage functionality and report any malfunctions to ECCTA staff in writing immediately
Complete Keolis operator, Reasonable Suspicion, and Customer Service trainings in accordance with program goals
Assist across the service area based on business needs, including high‑ridership locations such as Antioch BART, Pittsburg‑Bay Point BART, and Los Medanos College Pittsburg Campus during peak service times
Conduct a minimum of 30 ride‑alongs or road observations per month to promote safe driving and ensure compliance with operational policies
Document all observations formally and submit documentation to ECCTA upon request
Serve as first‑line response for incidents and accidents, following all reporting policies and procedures, and remain flexible with schedule, split shifts, weekends, and holidays
Monitor operators to ensure compliance with uniform, equipment, licensing, and certification standards
Assist dispatch staff with vehicle change‑outs in the field
Provide feedback on safety and performance, identify potential hazards, and recommend procedural improvements
Follow company safety and operational rules and procedures
Handle special event management and monitor pull‑outs and pull‑ins
Inspect vehicles for damage and compliance with safety standards, coach employees using onboard surveillance technology, and assist when operating a vehicle or dispatch service in emergencies
Support operations at transfer centers and high‑volume locations to ensure smooth service delivery
Investigate passenger concerns, enforce policies, and maintain driver group safety performance
Deliver regular driver scorecards and coach drivers for continual improvement
Act as liaison between drivers and other departments, building positive relationships and addressing performance issues
Training
Provide behind‑the‑wheel training for new operators and trainees
Conduct onboard evaluations and in‑service training according to schedule and/or need
Provide additional BTW training as directed
Evaluate new operator driving skills using checklists and evaluation forms
Serve as a role model and mentor to new operators
Report safe and unsafe acts or conditions to management
Provide training‑related feedback to the Safety Manager, Assistant General Manager, Training Manager, and other relevant staff
Assist the training department in identifying additional or refresher training needs based on trends within the employee base
Perform other duties as assigned
Physical Demands and Work Environment
Most work is performed outside in extreme heat or cold, or in a vehicle, with exposure to loud noise and fumes associated with transit vehicles and facilities
Indoor work may occur in air‑conditioned or well‑ventilated facilities
Physical activities may include climbing, lifting, balancing, walking, stooping, and handling materials, with significant use of arms, repetitive hand‑wrist motion, and leg motions
The employee may spend extended periods sitting, driving, standing, walking, or looking at a computer screen or other electronic device
Additional Statements
Drug and alcohol screening:
Employment contingent upon passing a pre‑employment drug and alcohol screen and a background check; a physical examination is also required.
Safety commitment:
Safety is paramount. Employees are expected to place safety first to protect their own wellbeing, that of customers, and the communities served.
Environmental commitment:
The organization aims to minimize the environmental impact of its operations.
EEO statement:
Our policy affords equal employment opportunity to qualified individuals regardless of race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug‑free workplace and conduct pre‑employment substance abuse testing.
Disclaimer:
The above statements describe the general nature and level of work performed and are not an exhaustive list of responsibilities, duties, or required skills. The organization offers competitive compensation, benefits, career development, and a safe work environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr