Dispatcher - Tri Delta Transit
Keolis Commuter Services, Antioch, CA, United States
Dispatchers provide direction, communications with all operators while monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions because of vehicle/operator availability and/or emergency situations. These personnel will also be responsible for maintaining communications with all vehicles in service and for maintaining a daily dispatch log.
Knowledge and Experience
At least 2 years radio and/or window dispatch experience in a fast-paced environment
Must have a valid California Class A or B CDL with air brake and passenger endorsements
Must have a current Verification of Transit Training (VTT) certificate prior to entering revenue service.
Transportation Dispatching Software knowledge desired
Intermediate knowledge and experience of Microsoft Office Suite
Skills
Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Reasoning skills and Decision making
Uses good judgment in making decisions in emergency and routine situations
Strong analytical and reporting skills
Ability to handle stress, including emergency situations
Successful completion of Customer Service Training
Provide exceptional customer service to both internal staff and external customers
Must have the ability to accurately use the technology required for the role after training has been provided.
Key Accountabilities
Dispatch shall conduct a visual inspection of drivers to ensure proper uniform, present a professional appearance, and are prepared for service. Dispatchers shall also verify that drivers possess all required credentials, including but not limited to a Commercial Driver’s License (CDL) with passenger endorsement, medical certificate, and any other documentation necessary for service.
Must be proficient in computer use and capable of managing multiple complex tasks simultaneously.
Successful completion of Keolis’ formal driver training program.
Dispatchers are expected to promptly notify designated Keolis and Eastern Contra Costa Transit Authority (ECCTA) staff via email of any unusual occurrences that result in significant service delays (15+ minute or more) as they arise. Dispatchers must be prepared to demonstrate proficiency in managing and fully utilizing the tools and system provided by ECCTA following the completion of required training.
This includes the knowledge and ability to post route information, such as significant service disruptions, unplanned detours, and stop closures, across various digital channels, including the Tri Delta Transit website.
Dispatchers are responsible for responding to, and making necessary adjustments in response to, both planned and unplanned detours.
Dispatchers will disseminate information on detours to the operators. Such information shall include but is not limited to affected routes and trip directions, turn-by-turn detour instructions, bus stop closures or missed stops, and temporary boarding and alighting provisions, and the expected duration of the event or project.
Dispatchers are responsible for accurately recording operators’ work assignments, time worked and all call offs in the dispatch software.
Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, adjustments and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators when required
Provide assistance to passengers in using the service as well as when inquiring about individual trip status
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Establish and monitor on-time performance
Will maintain “exceptions” and “incidents” log
Will assist drivers with informational material as needed
Will operate revenue service and assist passengers based on business need
Report to supervisors and duty managers any drivers failing to meet assigned duties
Other duties as assigned
Additional Statements
Drug and alcohol screening:
Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
EEO statement:
Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Knowledge and Experience
At least 2 years radio and/or window dispatch experience in a fast-paced environment
Must have a valid California Class A or B CDL with air brake and passenger endorsements
Must have a current Verification of Transit Training (VTT) certificate prior to entering revenue service.
Transportation Dispatching Software knowledge desired
Intermediate knowledge and experience of Microsoft Office Suite
Skills
Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Reasoning skills and Decision making
Uses good judgment in making decisions in emergency and routine situations
Strong analytical and reporting skills
Ability to handle stress, including emergency situations
Successful completion of Customer Service Training
Provide exceptional customer service to both internal staff and external customers
Must have the ability to accurately use the technology required for the role after training has been provided.
Key Accountabilities
Dispatch shall conduct a visual inspection of drivers to ensure proper uniform, present a professional appearance, and are prepared for service. Dispatchers shall also verify that drivers possess all required credentials, including but not limited to a Commercial Driver’s License (CDL) with passenger endorsement, medical certificate, and any other documentation necessary for service.
Must be proficient in computer use and capable of managing multiple complex tasks simultaneously.
Successful completion of Keolis’ formal driver training program.
Dispatchers are expected to promptly notify designated Keolis and Eastern Contra Costa Transit Authority (ECCTA) staff via email of any unusual occurrences that result in significant service delays (15+ minute or more) as they arise. Dispatchers must be prepared to demonstrate proficiency in managing and fully utilizing the tools and system provided by ECCTA following the completion of required training.
This includes the knowledge and ability to post route information, such as significant service disruptions, unplanned detours, and stop closures, across various digital channels, including the Tri Delta Transit website.
Dispatchers are responsible for responding to, and making necessary adjustments in response to, both planned and unplanned detours.
Dispatchers will disseminate information on detours to the operators. Such information shall include but is not limited to affected routes and trip directions, turn-by-turn detour instructions, bus stop closures or missed stops, and temporary boarding and alighting provisions, and the expected duration of the event or project.
Dispatchers are responsible for accurately recording operators’ work assignments, time worked and all call offs in the dispatch software.
Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, adjustments and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators when required
Provide assistance to passengers in using the service as well as when inquiring about individual trip status
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Establish and monitor on-time performance
Will maintain “exceptions” and “incidents” log
Will assist drivers with informational material as needed
Will operate revenue service and assist passengers based on business need
Report to supervisors and duty managers any drivers failing to meet assigned duties
Other duties as assigned
Additional Statements
Drug and alcohol screening:
Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
EEO statement:
Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr