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SHINE Program Assistant (Serving Health Insurance Needs of Everyone)

MountainOne, Pittsfield, MA, United States


Position Overview:
We are seeking a dedicated and organized SHINE Program Assistant to support the Program Manager in delivering high-quality services to the community. This full-time role provides essential administrative and clerical support while playing a key part in coordinating volunteers and assisting consumers with health insurance counseling needs. The ideal candidate is detail-oriented, compassionate, and committed to serving older adults and individuals with disabilities.

Key Responsibilities:

Provide administrative and clerical support to theSHINEProgram Manager

Coordinate, schedule, and supportSHINEvolunteers

Assist with volunteer onboarding, mentoring, and ongoing engagement

Provide counseling and assistance to consumers regarding health insurance options

Maintain accurate records, databases, and program documentation

Support outreach, reporting, and quality improvement initiatives

Ensure confidentiality of sensitive client and program information

Assist with day-to-day office operations in a fast-paced environment

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