Customer Service Representative - Construction
Werner Co., Janesville, WI, United States
Customer Service Representative - Construction
Job Category: Sales Requisition Number: CUSTO002046
Posted: April 27, 2026
Full-Time
On-site
Janesville, WI 53545, USA
Description
Be Yourself. Build Your Career. Be Exceptional Together.
At Werner, we're more than an electrical distributor we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.
Summary: Our Customer Service team is looking for candidates with a customer service or project-based background and outstanding customer service skills. At Werner, you'll engage with internal and external customers to solve technical challenges, support and manage our sales processes from point-of-contact to product/solution delivery, and drive business improvements through partnerships with customers.
Hours: Monday through Friday (8:00 AM - 5:00 PM)
Location: On-Site for 6-12 months before moving to potential hybrid
Minimum Candidate Requirements
Strong Customer Service or Projects background required.
Strong communication skills you must be able to effectively present information to internal and external customers in one-on-one and group settings.
Must be able to build and maintain business relationships and provide outstanding customer service.
High School Diploma required. Any additional education is a plus.
Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.
Essential Duties and Responsibilities
Take and reply to inbound customer calls and emails to convert into Bids or Orders.
Send product demos to qualified customers on request.
Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
Provide feedback to customers on adequate stock levels.
Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
Build and maintain customer relationships.
Review reports of business transactions.
Work with Outside Sales to establish and coordinate customer pricing profiles.
Support the Accounts Receivable department by responding to customer invoice dispute issues.
Investigate and resolve customer problems with deliveries.
May purchase material directly from vendor.
Coordinate product returns.
Solicit special pricing from vendors.
Other related duties as assigned.
Company Overview
Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."
Employee Benefits
Medical and Dental Insurance
Short & Long-Term Disability Insurance
Life and AD&D Insurance
401(k) Retirement Plan with company match
Paid holidays, vacation, personal, and sick days
Pet Insurance
Identity Theft Protection
Accident Insurance & Critical Illness Coverage
Tuition Reimbursement
Annual bonuses and merit increases based on performance
Employee Assistance Program (EAP)
Wellness Programs
Career Development & Leadership Training
Werner is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Sales Requisition Number: CUSTO002046
Posted: April 27, 2026
Full-Time
On-site
Janesville, WI 53545, USA
Description
Be Yourself. Build Your Career. Be Exceptional Together.
At Werner, we're more than an electrical distributor we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.
Summary: Our Customer Service team is looking for candidates with a customer service or project-based background and outstanding customer service skills. At Werner, you'll engage with internal and external customers to solve technical challenges, support and manage our sales processes from point-of-contact to product/solution delivery, and drive business improvements through partnerships with customers.
Hours: Monday through Friday (8:00 AM - 5:00 PM)
Location: On-Site for 6-12 months before moving to potential hybrid
Minimum Candidate Requirements
Strong Customer Service or Projects background required.
Strong communication skills you must be able to effectively present information to internal and external customers in one-on-one and group settings.
Must be able to build and maintain business relationships and provide outstanding customer service.
High School Diploma required. Any additional education is a plus.
Microsoft Office (Excel, Word, PowerPoint, etc.) proficiency required.
Essential Duties and Responsibilities
Take and reply to inbound customer calls and emails to convert into Bids or Orders.
Send product demos to qualified customers on request.
Emphasize salable features, quote prices and credit terms, and enter sales orders for orders obtained.
Provide feedback to customers on adequate stock levels.
Estimate date of delivery to customer based on knowledge of vendor's production and delivery schedules.
Build and maintain customer relationships.
Review reports of business transactions.
Work with Outside Sales to establish and coordinate customer pricing profiles.
Support the Accounts Receivable department by responding to customer invoice dispute issues.
Investigate and resolve customer problems with deliveries.
May purchase material directly from vendor.
Coordinate product returns.
Solicit special pricing from vendors.
Other related duties as assigned.
Company Overview
Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."
Employee Benefits
Medical and Dental Insurance
Short & Long-Term Disability Insurance
Life and AD&D Insurance
401(k) Retirement Plan with company match
Paid holidays, vacation, personal, and sick days
Pet Insurance
Identity Theft Protection
Accident Insurance & Critical Illness Coverage
Tuition Reimbursement
Annual bonuses and merit increases based on performance
Employee Assistance Program (EAP)
Wellness Programs
Career Development & Leadership Training
Werner is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.