OIEC - Customer Support Specialist (Customer Service Rep II) - Beaumont
CAPPS, Inc., Beaumont, TX, United States
OIEC - Customer Support Specialist (Customer Service Rep II) - Beaumont
Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you're looking for a rewarding career in public service. You'll love the benefits of working at OIEC:
96 hours of accrued vacation a year
96 hours of accrued sick leave a year
20+ holidays every year
Career advancement opportunities
Free parking
Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)
Public Service Loan Forgiveness program
OIEC is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.
Customer Support Specialist (Customer Service Representative II) Beaumont
The Customer Support Specialist (CSS) responds to referrals and assists injured employees with claim-specific questions and provides referrals to social services to other state agencies. The CSS performs routine, administrative support work. The CSS works under general supervision, with limited latitude for the use of initiative and independent judgment; may occasionally perform higher-level work or assist others in performing such work. This position:
Provides preliminary information and general assistance in claim activities
Verifies, updates, and corrects claim information in a computer system
Reviews and logs receipt of forms, incoming mail, and faxes; documents all customer contact attempts
Attempts to resolve claim disputes by contacting insurance adjusters and/or health care providers
Explains and provides information about rights, responsibilities, and services
Refers unresolved disputes to the appropriate staff
Assists injured employees on the phone or customer walk-ins
Assists with contacting appropriate licensing boards for complaints against health care providers
Prepares correspondence letters, memorandums, claim folders, and reports for the ombudsmen
Schedules hearings and meetings for ombudsmen and maintains a docket calendar
Qualifications
Graduation from high school or equivalent. One year full-time experience in an office setting performing customer service and/or administrative work. Additionally, preferences for this job are:
College level coursework
Experience in a call center environment; workers' compensation, claims related processes; health care; social work; paralegal and/or dispute resolution
Bilingual, English and Spanish language skills (oral and written)
This position requires demonstrated knowledge of Microsoft Word and Outlook. This position requires demonstrated skill in explaining complex information to others, providing excellent customer service, and correct use of grammar, punctuation, and spelling. This position requires the demonstrated ability to handle multiple tasks simultaneously, learn, remember, apply, and explain complex concepts, difficult procedures and/or complicated processes, gather and assemble facts, make mathematical calculations to determine appropriate benefit amounts, and communicate effectively both verbally and in writing with all levels of employees and the public. Candidate must reside in Texas or be able to relocate to Texas by the start date. OIEC does not sponsor or assume sponsorship of an employment visa.
How to apply: You may apply through CAPPS Career Center or Work in Texas (WIT). Your submission should include complete employment history (month and year), including job title, name of employer, manager's name and phone number, duties and responsibilities, education, certifications, licenses, and supplemental questions. If you are submitting your resume, please ensure the resume has the required information mentioned above. We may reject submissions that do not include all the required information mentioned above. If applying through Work in Texas Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.
Do you have a passion for public service and enjoy making a difference? Don't miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you're looking for a rewarding career in public service. You'll love the benefits of working at OIEC:
96 hours of accrued vacation a year
96 hours of accrued sick leave a year
20+ holidays every year
Career advancement opportunities
Free parking
Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)
Public Service Loan Forgiveness program
OIEC is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.
Customer Support Specialist (Customer Service Representative II) Beaumont
The Customer Support Specialist (CSS) responds to referrals and assists injured employees with claim-specific questions and provides referrals to social services to other state agencies. The CSS performs routine, administrative support work. The CSS works under general supervision, with limited latitude for the use of initiative and independent judgment; may occasionally perform higher-level work or assist others in performing such work. This position:
Provides preliminary information and general assistance in claim activities
Verifies, updates, and corrects claim information in a computer system
Reviews and logs receipt of forms, incoming mail, and faxes; documents all customer contact attempts
Attempts to resolve claim disputes by contacting insurance adjusters and/or health care providers
Explains and provides information about rights, responsibilities, and services
Refers unresolved disputes to the appropriate staff
Assists injured employees on the phone or customer walk-ins
Assists with contacting appropriate licensing boards for complaints against health care providers
Prepares correspondence letters, memorandums, claim folders, and reports for the ombudsmen
Schedules hearings and meetings for ombudsmen and maintains a docket calendar
Qualifications
Graduation from high school or equivalent. One year full-time experience in an office setting performing customer service and/or administrative work. Additionally, preferences for this job are:
College level coursework
Experience in a call center environment; workers' compensation, claims related processes; health care; social work; paralegal and/or dispute resolution
Bilingual, English and Spanish language skills (oral and written)
This position requires demonstrated knowledge of Microsoft Word and Outlook. This position requires demonstrated skill in explaining complex information to others, providing excellent customer service, and correct use of grammar, punctuation, and spelling. This position requires the demonstrated ability to handle multiple tasks simultaneously, learn, remember, apply, and explain complex concepts, difficult procedures and/or complicated processes, gather and assemble facts, make mathematical calculations to determine appropriate benefit amounts, and communicate effectively both verbally and in writing with all levels of employees and the public. Candidate must reside in Texas or be able to relocate to Texas by the start date. OIEC does not sponsor or assume sponsorship of an employment visa.
How to apply: You may apply through CAPPS Career Center or Work in Texas (WIT). Your submission should include complete employment history (month and year), including job title, name of employer, manager's name and phone number, duties and responsibilities, education, certifications, licenses, and supplemental questions. If you are submitting your resume, please ensure the resume has the required information mentioned above. We may reject submissions that do not include all the required information mentioned above. If applying through Work in Texas Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile. Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment. Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHR@oiec.texas.gov.