Client Service Representative
Mount Laurel Animal Hospital, Laurel, MT, United States
Client Services Representative (CSR)
Mount Laurel Animal Hospital is seeking a Client Services Representative (CSR) with a passion for delivering exceptional client service and supporting the critical functions of our Emergency and Specialty team. As the first friendly face (and voice!) our clients meet, you'll play a vital role in shaping their experience and supporting a fast-paced, collaborative team of professionals.
Responsibilities
Greet clients and patients with compassion and professionalism
Answer phone calls, schedule appointments, and manage client inquiries
Assist with check-ins, check-outs, financial discussions, and client education
Maintain accurate client and patient records
Coordinate communication between clients, doctors, and specialty teams
Manage documentation: pet insurance, records, faxes
Support front desk organization and cleanliness
Attend team meetings and training to build skills and teamwork
Collaborate across departments to ensure a seamless experience
Qualifications
Minimum 2 years in a veterinary hospital
1+ year of client service experience (phones, scheduling, reception)
Exceptional communication, organization, and multitasking skills
Familiarity with EzyVet or Vet Radar is a bonus
Positive, solution-focused mindset and team spirit
Comfortable in a high-energy, emotionally dynamic environment
Weekend, and holiday availability required
Why Choose Mount Laurel Animal Hospital?
Supportive Culture: Join a team that truly values compassion, collaboration, and community. We work hard, support each other, and celebrate our wins, big and small.
Work-Life Balance: Your well-being matters. We offer flexible scheduling, generous PTO (including your birthday off!), and wellness resources to support your life both inside and outside of work.
Professional Growth: We offer ongoing access to continuing education, mentorship, and the support of an integrated emergency and specialty hospital.
Ideal Location: Enjoy suburban charm with big-city access, just minutes from Philadelphia, an hour from New York City, and close to the beautiful New Jersey Shore.
Benefits
Competitive base salary Medical, dental, and vision insurance 401(k) with employer matching Continuing education (CE) allowance Generous PTO policy Career advancement pathways and mentorship opportunities Supportive and inclusive work culture Access to state-of-the-art equipment and advanced technologies Flexible work schedule options
Additional Perks
On-site events and staff appreciation activities throughout the year Fully equipped staff kitchens with complimentary snacks and beverages Relaxed break areas to recharge during your shift Employee pet care discounts And much more
Our Commitment to Diversity, Equity & Inclusion
Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.
Accommodation Notice
If you require accommodations during the application or interview process, please let us know in the "Want to tell us anything" section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.
Final compensation is influenced by industry experience, schedule, credentials, skills, and applicants' abilities.
Mount Laurel Animal Hospital is seeking a Client Services Representative (CSR) with a passion for delivering exceptional client service and supporting the critical functions of our Emergency and Specialty team. As the first friendly face (and voice!) our clients meet, you'll play a vital role in shaping their experience and supporting a fast-paced, collaborative team of professionals.
Responsibilities
Greet clients and patients with compassion and professionalism
Answer phone calls, schedule appointments, and manage client inquiries
Assist with check-ins, check-outs, financial discussions, and client education
Maintain accurate client and patient records
Coordinate communication between clients, doctors, and specialty teams
Manage documentation: pet insurance, records, faxes
Support front desk organization and cleanliness
Attend team meetings and training to build skills and teamwork
Collaborate across departments to ensure a seamless experience
Qualifications
Minimum 2 years in a veterinary hospital
1+ year of client service experience (phones, scheduling, reception)
Exceptional communication, organization, and multitasking skills
Familiarity with EzyVet or Vet Radar is a bonus
Positive, solution-focused mindset and team spirit
Comfortable in a high-energy, emotionally dynamic environment
Weekend, and holiday availability required
Why Choose Mount Laurel Animal Hospital?
Supportive Culture: Join a team that truly values compassion, collaboration, and community. We work hard, support each other, and celebrate our wins, big and small.
Work-Life Balance: Your well-being matters. We offer flexible scheduling, generous PTO (including your birthday off!), and wellness resources to support your life both inside and outside of work.
Professional Growth: We offer ongoing access to continuing education, mentorship, and the support of an integrated emergency and specialty hospital.
Ideal Location: Enjoy suburban charm with big-city access, just minutes from Philadelphia, an hour from New York City, and close to the beautiful New Jersey Shore.
Benefits
Competitive base salary Medical, dental, and vision insurance 401(k) with employer matching Continuing education (CE) allowance Generous PTO policy Career advancement pathways and mentorship opportunities Supportive and inclusive work culture Access to state-of-the-art equipment and advanced technologies Flexible work schedule options
Additional Perks
On-site events and staff appreciation activities throughout the year Fully equipped staff kitchens with complimentary snacks and beverages Relaxed break areas to recharge during your shift Employee pet care discounts And much more
Our Commitment to Diversity, Equity & Inclusion
Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.
Accommodation Notice
If you require accommodations during the application or interview process, please let us know in the "Want to tell us anything" section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.
Final compensation is influenced by industry experience, schedule, credentials, skills, and applicants' abilities.