Guest Services and Front Desk Specialist
Brigham Young University, Provo, UT, United States
Guest Services & Front Desk Specialist
The Guest Services & Front Desk Specialist serves as the welcoming face of the Hinckley Center, providing exceptional customer service to visitors, employees, and event guests. This role ensures smooth daily operations at the front desk, coordinates guest check-ins and tours, supports event logistics, and helps maintain a safe, clean, and professional environment. The ideal candidate is friendly, dependable, highly organized, and committed to creating positive experiences for all who enter the building.
Note: This is a part-time position (28) hours per week.
What will you'll do in this position:
Provide warm, professional guest service at the front desk, including greeting visitors, answering questions, and assisting guests with information about campus.
Manage phone calls
Check in guests and tour groups, coordinate parking needs, and communicate guest arrivals to tour partners.
Support events by directing guests, resolving basic concerns, and reporting operational issues. Assist with A/V needs for events.
Perform building oversight duties such as walkthroughs, monitoring common areas, and reporting safety or cleanliness concerns.
Open and close the building during scheduled shifts and assist with after-hours events.
Complete administrative and facility care tasks, including plant care, updating informational materials, and assisting with Christmas decorating. (Requires ability to lift up to 30lbs.)
Assist with special assignments and projects needed.
What qualifies you for this role:
Required
A firm commitment to the mission of BYU.
2-4 years of customer service experience
Preferred
Bachelor's degree or some college experience along with 2-4 years of customer service experience.
What we offer in return:
401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Employee assistance program, available to the employee and all members of their household
May be eligible for tuition benefits after two years
Access to the library
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU
Pay Grade: 46
Typical Starting Pay: $17.00-$21.50
The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.
Work Schedule:
TuesdayFriday: 12:30 p.m. 6:00 p.m.
Thursday evenings: 6:00 p.m. 9:00 p.m.
Friday & Saturday evenings: As needed (rotating basis)
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
The Guest Services & Front Desk Specialist serves as the welcoming face of the Hinckley Center, providing exceptional customer service to visitors, employees, and event guests. This role ensures smooth daily operations at the front desk, coordinates guest check-ins and tours, supports event logistics, and helps maintain a safe, clean, and professional environment. The ideal candidate is friendly, dependable, highly organized, and committed to creating positive experiences for all who enter the building.
Note: This is a part-time position (28) hours per week.
What will you'll do in this position:
Provide warm, professional guest service at the front desk, including greeting visitors, answering questions, and assisting guests with information about campus.
Manage phone calls
Check in guests and tour groups, coordinate parking needs, and communicate guest arrivals to tour partners.
Support events by directing guests, resolving basic concerns, and reporting operational issues. Assist with A/V needs for events.
Perform building oversight duties such as walkthroughs, monitoring common areas, and reporting safety or cleanliness concerns.
Open and close the building during scheduled shifts and assist with after-hours events.
Complete administrative and facility care tasks, including plant care, updating informational materials, and assisting with Christmas decorating. (Requires ability to lift up to 30lbs.)
Assist with special assignments and projects needed.
What qualifies you for this role:
Required
A firm commitment to the mission of BYU.
2-4 years of customer service experience
Preferred
Bachelor's degree or some college experience along with 2-4 years of customer service experience.
What we offer in return:
401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Employee assistance program, available to the employee and all members of their household
May be eligible for tuition benefits after two years
Access to the library
Free on-campus parking
Free UTA passes for employees, spouses, and qualified dependents
Discounts at the BYU Store and for many events at BYU
Pay Grade: 46
Typical Starting Pay: $17.00-$21.50
The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.
Work Schedule:
TuesdayFriday: 12:30 p.m. 6:00 p.m.
Thursday evenings: 6:00 p.m. 9:00 p.m.
Friday & Saturday evenings: As needed (rotating basis)
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!