City Desk Supervisor
Border States Electric, Richmond, VA, United States
City Desk Supervisor
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Richmond, VA
Job Summary
The City Desk Supervisor leads and supervises the day-to-day operations of the City Desk in promoting sales and technical assistance. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of "stock outs", maintains assigned inventory stock locations and responsible for performing the appropriate SAP functions.
Responsibilities
Performs the appropriate SAP functions to assure City Desk runs as efficiently and accurately as possible.
Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, technical assistance, Will Call, and other functions, as needed.
Maintains a clean, safe and well-stocked City Desk display area.
Displays specials and other promotion items to sell.
Maintains vendor catalogs and price sheets.
Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.
Maintains assigned inventory stock locations making sure the material that is put away has the correct locator and the shelves are kept neat and orderly.
Warehouse Functions
Receives incoming freight and checks the material for damages and shortages
Distributes material to the proper stock locations.
Checks and packs material, and fills orders to be delivered to customers.
Non-essential Functions
Participates in the marketing planning and strategizing for Border States product lines, as needed.
Participates in the implementation and success of marketing plans, as required.
Responsible for performing the duties of the City Desk Representative, as needed.
Ensures all batched managed material is labeled accurately and inventoried, as needed.
Assists with receiving, shipping and other warehouse associate functions, as required.
Attends sales meetings as required and keeps current on new products and applications.
Qualifications
Minimum of a 2-year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with minimum of 3 years of prior warehouse, city desk, and/or sales experience preferred. Strong knowledge of electrical products or systems preferred. Ability to read, write, and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.
Skills and Abilities
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical Requirements
Lift and carry requirements (weight and frequency): Occasionally 0 33% Frequently 34 66% Continuously: 67 100% Lift from Floor to Waist:
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. PAID TRAINING will be Monday - Thursday (Fridays not scheduled), 3-4 weeks at a branch in Chantilly, VA.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries.
Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do.
Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged.
Your Career
Join an experienced team at one of the largest electrical distributors in the United States. Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more!
Border States provides bonuses to their employee
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Richmond, VA
Job Summary
The City Desk Supervisor leads and supervises the day-to-day operations of the City Desk in promoting sales and technical assistance. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of "stock outs", maintains assigned inventory stock locations and responsible for performing the appropriate SAP functions.
Responsibilities
Performs the appropriate SAP functions to assure City Desk runs as efficiently and accurately as possible.
Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, technical assistance, Will Call, and other functions, as needed.
Maintains a clean, safe and well-stocked City Desk display area.
Displays specials and other promotion items to sell.
Maintains vendor catalogs and price sheets.
Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.
Maintains assigned inventory stock locations making sure the material that is put away has the correct locator and the shelves are kept neat and orderly.
Warehouse Functions
Receives incoming freight and checks the material for damages and shortages
Distributes material to the proper stock locations.
Checks and packs material, and fills orders to be delivered to customers.
Non-essential Functions
Participates in the marketing planning and strategizing for Border States product lines, as needed.
Participates in the implementation and success of marketing plans, as required.
Responsible for performing the duties of the City Desk Representative, as needed.
Ensures all batched managed material is labeled accurately and inventoried, as needed.
Assists with receiving, shipping and other warehouse associate functions, as required.
Attends sales meetings as required and keeps current on new products and applications.
Qualifications
Minimum of a 2-year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with minimum of 3 years of prior warehouse, city desk, and/or sales experience preferred. Strong knowledge of electrical products or systems preferred. Ability to read, write, and speak in English preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.
Skills and Abilities
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize. Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical Requirements
Lift and carry requirements (weight and frequency): Occasionally 0 33% Frequently 34 66% Continuously: 67 100% Lift from Floor to Waist:
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. PAID TRAINING will be Monday - Thursday (Fridays not scheduled), 3-4 weeks at a branch in Chantilly, VA.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries.
Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do.
Values
As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged.
Your Career
Join an experienced team at one of the largest electrical distributors in the United States. Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more!
Border States provides bonuses to their employee