Dispatcher
One Hour Heating & Air Conditioning, Levittown, PA, United States
Join Our Team of HVAC Service Pros Today
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
Job Summary
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Job Duties
Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client's convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
Strictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare software system
Minimum Requirements
High school diploma or equivalent required
Must have good computer software skills
Prior customer service experience preferred
Pay
We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility
We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path
We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
Job Summary
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Job Duties
Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client's convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians
Strictly adheres to the "Dispatching for Profits Priority Service Schedule" to ensure the right Technician is sent to the right appointment
Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare software system
Minimum Requirements
High school diploma or equivalent required
Must have good computer software skills
Prior customer service experience preferred
Pay
We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
Flexibility
We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path
We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!