Patient Registrar III-Endocrinology
Presbyterian Healthcare Services, Albuquerque, NM, United States
Patient Registrar III-Endocrinology
Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar III - Endocrinology.
The Registration Services Associate III serves as the Experience Ambassador, creating an exceptional first impression for patients, families, and visitors in Presbyterian Medical Group Clinics. The Ambassador manages the lobby experience, supports and encourages kiosk use for registration, ensures accurate data capture to prevent denials, and secures financial payments at the time of service, including copays, co?insurance, deductibles, self?pay, and outstanding balances.
Type of Opportunity: Full time
Job Exempt: No
Job is based: PMG - Kaseman
Work Shift: Weekday Schedule Monday-Friday
Responsibilities:
Provides excellent patient service using CARES, AIDET, and EPE, adjusting to patient needs while maintaining safety and compliance. Resolves complaints, supports lobby cleanliness and comfort, and keeps patients informed of delays.
Performs accurate registration, kiosk support, demographic and insurance verification, eligibility checks, and e?signature processes. Answers questions about operations, policies, and billing, and maintains kiosk functionality.
Schedules appointments, follows same?day and team guidelines, monitors schedules for accuracy, manages no?shows and late arrivals, and supports patients before, during, and after their visit. Ensures high?quality registration to reduce claim errors, follows cash?handling policies, secures prior authorizations and referrals, collects required patient payments, and refers patients to Financial Advocates when needed.
Qualifications:
High school diploma or equivalent
Two years of experience in healthcare or a customer?service field with significant customer?service responsibilities
Demonstrated competency in scheduling and registration
Must pass all EPIC competencies within 30 days of hire or upon completion of the Epic Clerical Training class
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar III - Endocrinology.
The Registration Services Associate III serves as the Experience Ambassador, creating an exceptional first impression for patients, families, and visitors in Presbyterian Medical Group Clinics. The Ambassador manages the lobby experience, supports and encourages kiosk use for registration, ensures accurate data capture to prevent denials, and secures financial payments at the time of service, including copays, co?insurance, deductibles, self?pay, and outstanding balances.
Type of Opportunity: Full time
Job Exempt: No
Job is based: PMG - Kaseman
Work Shift: Weekday Schedule Monday-Friday
Responsibilities:
Provides excellent patient service using CARES, AIDET, and EPE, adjusting to patient needs while maintaining safety and compliance. Resolves complaints, supports lobby cleanliness and comfort, and keeps patients informed of delays.
Performs accurate registration, kiosk support, demographic and insurance verification, eligibility checks, and e?signature processes. Answers questions about operations, policies, and billing, and maintains kiosk functionality.
Schedules appointments, follows same?day and team guidelines, monitors schedules for accuracy, manages no?shows and late arrivals, and supports patients before, during, and after their visit. Ensures high?quality registration to reduce claim errors, follows cash?handling policies, secures prior authorizations and referrals, collects required patient payments, and refers patients to Financial Advocates when needed.
Qualifications:
High school diploma or equivalent
Two years of experience in healthcare or a customer?service field with significant customer?service responsibilities
Demonstrated competency in scheduling and registration
Must pass all EPIC competencies within 30 days of hire or upon completion of the Epic Clerical Training class
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.