Manager, Real Estate Lending
Arrowhead Credit Union, Rancho Cucamonga, CA, United States
Description
Arrowhead Credit Union is looking for someone who has a passion for offering real estate lending solutions and services that address financial needs. If you believe in working to make a difference in the organization you serve and the community you live in, we have the perfect opportunity for you!
The Manager, Real Estate Lending oversees all aspects of the residential real estate loan portfolio, ensuring a high level of service to members. This role executes strategies to grow real estate loan production and develop department team members, while maintaining and building relationships with partners and vendors. This position reviews and approves real estate loans while maintaining compliance and risk management standards. The Real Estate Manager ensures an exemplary level of service for both members and team members and inspires the department to deliver superior results. This role oversees originations, servicing, and quality control of first and second real estate loans.
Essential Functions and Responsibilities
Provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Works cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Service
Leads by example with a professional, positive tone and demeanor when assisting team members and direct reports.
Ensures the Real Estate team provides proper support and development opportunities to frontline team members.
Prioritizes the member experience measured by team member advocacy, consistent communication and transparency to the member and utilizing digital options to offer convenience, speed, and ease of process.
Serves as the primary point of contact for addressing member and vendor complaints and escalations that require resolution.
Resolves escalated member inquiries based on the credit union’s service standards; researches and handles exceptions based on conducting proper research to mitigate risk.
Provides credit decisions on first and second mortgage loans within approved lending authority while mitigating credit risk.
Determines that borrower, property, and loan terms meet the Credit Union, secondary market/investors, and regulatory standards.
Provides oversight on the appraisal process.
Develops and oversees vendor relationships related to real estate lending, including brokers, realtors, appraisers, GSEs, and sub‑servicers.
Strategic Focus
Executes growth strategies promoting first mortgages, second mortgages, and refinances through production workflow optimization, market expansion, and maximizing all referral channels.
Identifies products, services, and features to grow the mortgage portfolio.
Identifies and leads process efficiency and automation to ensure scalability of production within the department while leveraging digital platforms.
Oversees projects related to mortgage lending.
Establishes reporting metrics and key performance indicators (KPIs) to measure service, production, and oversight of the portfolio.
Partners with departments to develop data‑driven insights, dashboards, and predictive analytics to support the real estate lending strategies.
Provides oversight of the Loan Management System (LMS) while making recommendations for system enhancements to ensure efficient workflows that adhere to regulatory requirements.
Develops and manages referral programs to facilitate quality mortgage referrals.
Provides operational oversight over reporting, annual certifications, wires, and general ledgers related to real estate lending.
Implements and oversees credit underwriting guidelines and underwriting authority by making recommendations as needed while mitigating credit risk.
Leads automation and operational efficiency efforts to ensure scalable loan production and reduce manual team member and member effort.
Monitors and communicates rate comparisons and trends within the industry to management.
Provides feedback regarding department policies and processes to improve efficiency and service outcomes.
Provides recommendations to leadership on pricing, product strategy, and market opportunities.
Development
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
Independently takes responsibility for learning and development by acquiring and refining technical and professional skills needed in job‑related areas.
Assists with the development of new real estate loan products, including testing and team member training.
Assists with the annual budget process.
Maintains regular and predictable attendance and punctuality.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
Maintains working knowledge of Credit Union policies and procedures.
Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.
Benefits Include
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire
Paid sick leave
Company‑provided life insurance at up to twice your annual salary
Health
Medical, Dental, and Vision Insurance for part‑time and full‑time employees
Modern Health
Pet Insurance
Team members are eligible to apply for assistance with educational expenses through ArrowHeart’s scholarship program.
Pay Range
Minimum: $97,777.78 annually | Midpoint: $122,222.22 annually | Maximum: $146,666.67 annually.
Qualifications
Education
Required
High School or better.
Preferred
Bachelors or better in Finance or related field.
Experience
Required
Minimum of seven (7) years of experience in real estate lending, real estate underwriting, and/or financial services. Experience must include a minimum of three years supervisory experience in a financial institution, preferably a credit union. Underwriting experience must include underwriting to FNMA/FHLMC guidelines.
Licenses & Certifications
Required
Mortgage Loan Originator
Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Arrowhead Credit Union is looking for someone who has a passion for offering real estate lending solutions and services that address financial needs. If you believe in working to make a difference in the organization you serve and the community you live in, we have the perfect opportunity for you!
The Manager, Real Estate Lending oversees all aspects of the residential real estate loan portfolio, ensuring a high level of service to members. This role executes strategies to grow real estate loan production and develop department team members, while maintaining and building relationships with partners and vendors. This position reviews and approves real estate loans while maintaining compliance and risk management standards. The Real Estate Manager ensures an exemplary level of service for both members and team members and inspires the department to deliver superior results. This role oversees originations, servicing, and quality control of first and second real estate loans.
Essential Functions and Responsibilities
Provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Works cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Service
Leads by example with a professional, positive tone and demeanor when assisting team members and direct reports.
Ensures the Real Estate team provides proper support and development opportunities to frontline team members.
Prioritizes the member experience measured by team member advocacy, consistent communication and transparency to the member and utilizing digital options to offer convenience, speed, and ease of process.
Serves as the primary point of contact for addressing member and vendor complaints and escalations that require resolution.
Resolves escalated member inquiries based on the credit union’s service standards; researches and handles exceptions based on conducting proper research to mitigate risk.
Provides credit decisions on first and second mortgage loans within approved lending authority while mitigating credit risk.
Determines that borrower, property, and loan terms meet the Credit Union, secondary market/investors, and regulatory standards.
Provides oversight on the appraisal process.
Develops and oversees vendor relationships related to real estate lending, including brokers, realtors, appraisers, GSEs, and sub‑servicers.
Strategic Focus
Executes growth strategies promoting first mortgages, second mortgages, and refinances through production workflow optimization, market expansion, and maximizing all referral channels.
Identifies products, services, and features to grow the mortgage portfolio.
Identifies and leads process efficiency and automation to ensure scalability of production within the department while leveraging digital platforms.
Oversees projects related to mortgage lending.
Establishes reporting metrics and key performance indicators (KPIs) to measure service, production, and oversight of the portfolio.
Partners with departments to develop data‑driven insights, dashboards, and predictive analytics to support the real estate lending strategies.
Provides oversight of the Loan Management System (LMS) while making recommendations for system enhancements to ensure efficient workflows that adhere to regulatory requirements.
Develops and manages referral programs to facilitate quality mortgage referrals.
Provides operational oversight over reporting, annual certifications, wires, and general ledgers related to real estate lending.
Implements and oversees credit underwriting guidelines and underwriting authority by making recommendations as needed while mitigating credit risk.
Leads automation and operational efficiency efforts to ensure scalable loan production and reduce manual team member and member effort.
Monitors and communicates rate comparisons and trends within the industry to management.
Provides feedback regarding department policies and processes to improve efficiency and service outcomes.
Provides recommendations to leadership on pricing, product strategy, and market opportunities.
Development
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
Independently takes responsibility for learning and development by acquiring and refining technical and professional skills needed in job‑related areas.
Assists with the development of new real estate loan products, including testing and team member training.
Assists with the annual budget process.
Maintains regular and predictable attendance and punctuality.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
Maintains working knowledge of Credit Union policies and procedures.
Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.
Benefits Include
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire
Paid sick leave
Company‑provided life insurance at up to twice your annual salary
Health
Medical, Dental, and Vision Insurance for part‑time and full‑time employees
Modern Health
Pet Insurance
Team members are eligible to apply for assistance with educational expenses through ArrowHeart’s scholarship program.
Pay Range
Minimum: $97,777.78 annually | Midpoint: $122,222.22 annually | Maximum: $146,666.67 annually.
Qualifications
Education
Required
High School or better.
Preferred
Bachelors or better in Finance or related field.
Experience
Required
Minimum of seven (7) years of experience in real estate lending, real estate underwriting, and/or financial services. Experience must include a minimum of three years supervisory experience in a financial institution, preferably a credit union. Underwriting experience must include underwriting to FNMA/FHLMC guidelines.
Licenses & Certifications
Required
Mortgage Loan Originator
Equal Opportunity Employer.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr