Insurance Agency Service Associate
Randstad USA, Howell, MI, United States
Agency Services Associate
You are a problem‑solver who thrives on providing outstanding service. We need a motivated Associate to serve as the frontline representative in a dynamic call center environment, helping our insurance partners and customers resolve billing, policy, and technical inquiries. Join a collaborative, growth‑oriented team where you can build a career while helping others.
What You Bring
Experience : Up to 2 years in a customer service or call‑center environment.
Education : High School diploma or GED required; a Bachelor’s degree preferred.
Core Skills : Excellent phone etiquette, strong listening skills, and the ability to stay organized in a fast‑paced environment.
Technical Aptitude : Proficiency with computers and ability to learn industry‑specific software.
Remote Readiness : A hardwired internet connection with at least 50 Mbps download and 10 Mbps upload, if working remotely.
Responsibilities
Deliver Excellence:
Handle inbound calls and manage follow‑up tasks via email or outbound calls to ensure every interaction leaves a positive impression.
Support Our Partners:
Interpret and verify policy transactions, explain underwriting guidelines, and provide technical troubleshooting for our software systems.
Solve Problems:
Partner with internal teams to resolve complex billing and policy issues while identifying opportunities to improve workflows.
Commit to Growth:
Participate in an initial 6‑8 week comprehensive virtual training program, followed by ongoing coaching and mentorship to help you advance.
Qualifications
Entry‑level candidate with at least 1 year of customer service and call‑center experience.
Details
Pay:
Starting at $21.51 per hour; upon becoming a permanent employee, you will earn $43,500 annually.
Schedule:
Monday – Friday, 8:00 am – 6:00 pm EST.
Location:
Hybrid opportunity (Worcester, MA or Howell, MI) with remote work options for those who meet the technical requirements.
This posting is open for thirty (30) days.
Equal Opportunity Employer
We are an equal‑opportunity employer and are committed to creating an environment of collaboration, accountability, respect, and empowerment. We welcome people of all abilities and backgrounds. Protected veteran status and disability accommodations are available upon request.
#J-18808-Ljbffr
You are a problem‑solver who thrives on providing outstanding service. We need a motivated Associate to serve as the frontline representative in a dynamic call center environment, helping our insurance partners and customers resolve billing, policy, and technical inquiries. Join a collaborative, growth‑oriented team where you can build a career while helping others.
What You Bring
Experience : Up to 2 years in a customer service or call‑center environment.
Education : High School diploma or GED required; a Bachelor’s degree preferred.
Core Skills : Excellent phone etiquette, strong listening skills, and the ability to stay organized in a fast‑paced environment.
Technical Aptitude : Proficiency with computers and ability to learn industry‑specific software.
Remote Readiness : A hardwired internet connection with at least 50 Mbps download and 10 Mbps upload, if working remotely.
Responsibilities
Deliver Excellence:
Handle inbound calls and manage follow‑up tasks via email or outbound calls to ensure every interaction leaves a positive impression.
Support Our Partners:
Interpret and verify policy transactions, explain underwriting guidelines, and provide technical troubleshooting for our software systems.
Solve Problems:
Partner with internal teams to resolve complex billing and policy issues while identifying opportunities to improve workflows.
Commit to Growth:
Participate in an initial 6‑8 week comprehensive virtual training program, followed by ongoing coaching and mentorship to help you advance.
Qualifications
Entry‑level candidate with at least 1 year of customer service and call‑center experience.
Details
Pay:
Starting at $21.51 per hour; upon becoming a permanent employee, you will earn $43,500 annually.
Schedule:
Monday – Friday, 8:00 am – 6:00 pm EST.
Location:
Hybrid opportunity (Worcester, MA or Howell, MI) with remote work options for those who meet the technical requirements.
This posting is open for thirty (30) days.
Equal Opportunity Employer
We are an equal‑opportunity employer and are committed to creating an environment of collaboration, accountability, respect, and empowerment. We welcome people of all abilities and backgrounds. Protected veteran status and disability accommodations are available upon request.
#J-18808-Ljbffr