Field Service Engineer - California Bay Area
BD Mexico, San Jose, CA, United States
Overview
BD Parata is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Becton, Dickinson, and Company is an equal opportunity employer. BD Parata is currently seeking a Field Support Engineer in the California Bay Area. The Field Support Engineer will provide in‑depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry‑leading support and service to pharmacies in multiple types of environments.
Key Responsibilities
Deliver exceptional customer service and technical problem resolution at client sites.
Maintain equipment and proactively resolve potential issues to maximize uptime.
Train customers on operation and maintenance of pharmacy automation systems.
Respond to service requests within SLA requirements.
Collaborate with service teams to resolve complex technical issues.
Assist with new automation installations as needed.
Document issues and resolutions in Salesforce Field Service Lightning.
Provide product feedback to drive continuous improvement.
Work independently with minimal supervision.
Requirements
Associate’s degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience).
Valid driver’s license and clean driving record.
Within commutable distance of San Jose, CA.
Preferred Skills and Experience
Strong customer service orientation.
Proficiency with Windows operating systems and Microsoft Office.
Knowledge of computer networking, router/switch configuration, and file management.
Strong mechanical aptitude and ability to use hand tools for complex equipment service.
Experience with digital multimeters and electrical testing equipment.
SQL knowledge a plus.
Physical Requirements
Daily car travel (average 4 hours per day) with occasional air travel.
Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally.
Stand for extended periods (up to 10‑12 hours when necessary).
We Provide
Fleet vehicle.
Corporate credit card for expenses.
Company laptop and phone.
Complete tool kit.
Comprehensive benefits package.
Salary Range
$25.30 - $39.20 USD hourly.
Equal Employment Opportunity Statement
Becton, Dickinson, and Company is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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BD Parata is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Becton, Dickinson, and Company is an equal opportunity employer. BD Parata is currently seeking a Field Support Engineer in the California Bay Area. The Field Support Engineer will provide in‑depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry‑leading support and service to pharmacies in multiple types of environments.
Key Responsibilities
Deliver exceptional customer service and technical problem resolution at client sites.
Maintain equipment and proactively resolve potential issues to maximize uptime.
Train customers on operation and maintenance of pharmacy automation systems.
Respond to service requests within SLA requirements.
Collaborate with service teams to resolve complex technical issues.
Assist with new automation installations as needed.
Document issues and resolutions in Salesforce Field Service Lightning.
Provide product feedback to drive continuous improvement.
Work independently with minimal supervision.
Requirements
Associate’s degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience).
Valid driver’s license and clean driving record.
Within commutable distance of San Jose, CA.
Preferred Skills and Experience
Strong customer service orientation.
Proficiency with Windows operating systems and Microsoft Office.
Knowledge of computer networking, router/switch configuration, and file management.
Strong mechanical aptitude and ability to use hand tools for complex equipment service.
Experience with digital multimeters and electrical testing equipment.
SQL knowledge a plus.
Physical Requirements
Daily car travel (average 4 hours per day) with occasional air travel.
Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally.
Stand for extended periods (up to 10‑12 hours when necessary).
We Provide
Fleet vehicle.
Corporate credit card for expenses.
Company laptop and phone.
Complete tool kit.
Comprehensive benefits package.
Salary Range
$25.30 - $39.20 USD hourly.
Equal Employment Opportunity Statement
Becton, Dickinson, and Company is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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