Field Service Technician (Field Based) Philadelphia, PA
BD, Durham, NC, United States
Job Summary
BD Parata seeks a Field Support Engineer / Field Service Engineer based in the Philadelphia, PA regional area. This field‑based role delivers on‑site technical support and customer service for pharmacy automation systems used in hospital, retail, and long‑term‑care pharmacy environments. The Field Support Engineer provides break/fix repair, preventive maintenance, system installation support, and customer training while ensuring system uptime, SLA compliance, and customer satisfaction.
Responsibilities
Provide expert on‑site technical support for BD Parata pharmacy automation and dispensing systems, performing break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair, maintaining maximum system uptime through proactive issue identification and root‑cause analysis.
Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.
Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.
Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on‑call support, while providing valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.
Minimum Requirements
3–5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment, with at least a High School Diploma.
Strong proficiency with Microsoft Windows operating systems (2000‑11) and Microsoft Office Suite, including editing and managing system configuration files and XML files.
Hands‑on experience with computer networking fundamentals, including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting.
Experience with system ghosting, imaging, and re‑imaging processes, coupled with strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
Proven ability to perform in‑depth disassembly and reassembly of complex subsystems, with excellent documentation skills to maintain comprehensive service records.
Preferred Requirements
Associate degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM‑related discipline.
Experience supporting automated dispensing systems or pharmacy robotics.
Prior work in regulated healthcare or FDA‑regulated environments.
Work Environment & Physical Requirements
Field‑based role operating across hospital, retail, and long‑term‑care pharmacy sites.
Frequent standing, walking, bending, lifting, and equipment handling.
Ability to lift up to 50 lbs frequently and 100 lbs occasionally.
Periodic extended workdays up to 10–12 hours.
Daily vehicle travel across the Philadelphia regional territory (average up to four hours per day).
Occasional overnight and air travel.
Equal Employment Opportunity Statement
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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BD Parata seeks a Field Support Engineer / Field Service Engineer based in the Philadelphia, PA regional area. This field‑based role delivers on‑site technical support and customer service for pharmacy automation systems used in hospital, retail, and long‑term‑care pharmacy environments. The Field Support Engineer provides break/fix repair, preventive maintenance, system installation support, and customer training while ensuring system uptime, SLA compliance, and customer satisfaction.
Responsibilities
Provide expert on‑site technical support for BD Parata pharmacy automation and dispensing systems, performing break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
Troubleshoot and repair complex systems through hardware diagnostics, mechanical troubleshooting, and electromechanical system repair, maintaining maximum system uptime through proactive issue identification and root‑cause analysis.
Deliver comprehensive technical training to pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.
Support system implementation and upgrades by assisting Product Implementation Teams with installations, commissioning, and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.
Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on‑call support, while providing valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.
Minimum Requirements
3–5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment, with at least a High School Diploma.
Strong proficiency with Microsoft Windows operating systems (2000‑11) and Microsoft Office Suite, including editing and managing system configuration files and XML files.
Hands‑on experience with computer networking fundamentals, including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting.
Experience with system ghosting, imaging, and re‑imaging processes, coupled with strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
Proven ability to perform in‑depth disassembly and reassembly of complex subsystems, with excellent documentation skills to maintain comprehensive service records.
Preferred Requirements
Associate degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM‑related discipline.
Experience supporting automated dispensing systems or pharmacy robotics.
Prior work in regulated healthcare or FDA‑regulated environments.
Work Environment & Physical Requirements
Field‑based role operating across hospital, retail, and long‑term‑care pharmacy sites.
Frequent standing, walking, bending, lifting, and equipment handling.
Ability to lift up to 50 lbs frequently and 100 lbs occasionally.
Periodic extended workdays up to 10–12 hours.
Daily vehicle travel across the Philadelphia regional territory (average up to four hours per day).
Occasional overnight and air travel.
Equal Employment Opportunity Statement
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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