Endpoint Support Engineer (Service Desk)
Irvine TechNology Corporation, New York, NY, United States
Endpoint Support Engineer (Service Desk)
Location:
Onsite in New York, NY (Park Avenue)
Compensation:
$40-55/hr plus benefits
What You’ll Do:
Maintains a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles
Manages day to day incident submissions; builds and manages his/her queue; answers support queries via phone and email for local and remote offices; responds and completes all requests by taking ownership of every task completely and in a timely and courteous manner
Manages onboarding and off-boarding process of employees as it pertains to Technology equipment by setting up new users, modifying access for existing users and installing relevant applications
Exercises problem-solving skills daily to resolve customer issues as they arrive
Monitors progress of tasks and/or incident resolutions while determining escalation points and criticality of requests
Manage incident resolution activities by identifying, troubleshooting, and resolving software failures that prevent a user from employing an existing IT service
Ensure all required documentation is current, all support activities are properly logged and tracked in ServiceNow and other operational and relevant support systems
Identify issues and make recommendations that will improve processes and procedures
Assist in strategic initiatives through brainstorming and implementation, etc.
Identifying, proposing & deploying solutions for recurring issues at the workstation level
What Gets You the Job:
Technical Depth in supporting Widows 10 & common software (productivity, security) for an enterprise environment
Experience using Active Directory
Remote support using BeyondTrust (Bomgar) remote access appliance or similar
PowerShell scripting for automation
Asset management principles and software use
Support of the O365 suite
Use of SCCM
IOS/Android support
Experience with using ticketing systems (ServiceNow preferred)
Operating within an ITIL framework
Support within a high-volume, regulated enterprise environment (preferably finance)
Creating / advocating user enabling technologies
Experience with Microsoft Intune
Experience using PrinterLogic (preferred)
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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Location:
Onsite in New York, NY (Park Avenue)
Compensation:
$40-55/hr plus benefits
What You’ll Do:
Maintains a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles
Manages day to day incident submissions; builds and manages his/her queue; answers support queries via phone and email for local and remote offices; responds and completes all requests by taking ownership of every task completely and in a timely and courteous manner
Manages onboarding and off-boarding process of employees as it pertains to Technology equipment by setting up new users, modifying access for existing users and installing relevant applications
Exercises problem-solving skills daily to resolve customer issues as they arrive
Monitors progress of tasks and/or incident resolutions while determining escalation points and criticality of requests
Manage incident resolution activities by identifying, troubleshooting, and resolving software failures that prevent a user from employing an existing IT service
Ensure all required documentation is current, all support activities are properly logged and tracked in ServiceNow and other operational and relevant support systems
Identify issues and make recommendations that will improve processes and procedures
Assist in strategic initiatives through brainstorming and implementation, etc.
Identifying, proposing & deploying solutions for recurring issues at the workstation level
What Gets You the Job:
Technical Depth in supporting Widows 10 & common software (productivity, security) for an enterprise environment
Experience using Active Directory
Remote support using BeyondTrust (Bomgar) remote access appliance or similar
PowerShell scripting for automation
Asset management principles and software use
Support of the O365 suite
Use of SCCM
IOS/Android support
Experience with using ticketing systems (ServiceNow preferred)
Operating within an ITIL framework
Support within a high-volume, regulated enterprise environment (preferably finance)
Creating / advocating user enabling technologies
Experience with Microsoft Intune
Experience using PrinterLogic (preferred)
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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