Client Service Coordinator, Advanced Veterinary Specialists
Ethos Veterinary Health, Santa Barbara, CA, United States
Client Service Coordinator
At Advanced Veterinary Specialists, our medical staff consists of board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry in addition to a skilled and experienced group of emergency veterinarians. We are proud of the doctors we have appointed to provide you and your pet the highest level of care possible. We are looking for a new Client Service Coordinator at our gorgeous Santa Barbara hospital! Compensation ranges between $18 - $25 hourly.
Our customer service team members are responsible for maintaining a positive, caring, and friendly reception to our clients and patients. You will be instrumental in welcoming clients scheduling and confirming appointments, screening client phone calls, maintaining detailed and accurate client records, admitting, and discharging patients, filing, receiving, and posting payments, addressing client concerns -and you will be a part of a team dedicated to providing the most compassionate care to pet families. This is a fast-paced job, and we are looking for a candidate who is ready to work hard, learn about veterinary medicine, get a little furry, and jump in wherever needed. We have a fun team that is proud of our work and are looking to add more eager team members.
Some of the responsibilities you may own in this role:
Greeting clients and being the first face of Advanced Veterinary Specialists
Answering phone calls, scheduling appointments, and preparing our clients for their visit
Helping coordinate workflow between clients and the clinical team
Compiling veterinary medical charts
Entering client and patient data into our hospital information system
Collecting payments and other administrative duties
Basic required qualifications:
High school diploma
1+ years of customer service experience - veterinary hospital experience strongly preferred
1+ years of hospitality or receptionist experience (e.g., creating a friendly and receptive environment for clients)
Competent computer skills including reliable and consistent ability to enter data into medical records
Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
Type 45+ wpm and use 10-key calculator
Work Schedule:
Full-Time
Weekend and some holiday availability needed
Available shifts:
6:00am-4:30pm
9:00am-7:00pm
12:00pm-10:00pm
Full time benefits include:
Health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
Highly competitive and comparable wages based on experience and skill set.
VetBloom access: Race approved continuing education, training, and curriculum library
Opportunities for growth and advancement
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
At Advanced Veterinary Specialists, our medical staff consists of board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry in addition to a skilled and experienced group of emergency veterinarians. We are proud of the doctors we have appointed to provide you and your pet the highest level of care possible. We are looking for a new Client Service Coordinator at our gorgeous Santa Barbara hospital! Compensation ranges between $18 - $25 hourly.
Our customer service team members are responsible for maintaining a positive, caring, and friendly reception to our clients and patients. You will be instrumental in welcoming clients scheduling and confirming appointments, screening client phone calls, maintaining detailed and accurate client records, admitting, and discharging patients, filing, receiving, and posting payments, addressing client concerns -and you will be a part of a team dedicated to providing the most compassionate care to pet families. This is a fast-paced job, and we are looking for a candidate who is ready to work hard, learn about veterinary medicine, get a little furry, and jump in wherever needed. We have a fun team that is proud of our work and are looking to add more eager team members.
Some of the responsibilities you may own in this role:
Greeting clients and being the first face of Advanced Veterinary Specialists
Answering phone calls, scheduling appointments, and preparing our clients for their visit
Helping coordinate workflow between clients and the clinical team
Compiling veterinary medical charts
Entering client and patient data into our hospital information system
Collecting payments and other administrative duties
Basic required qualifications:
High school diploma
1+ years of customer service experience - veterinary hospital experience strongly preferred
1+ years of hospitality or receptionist experience (e.g., creating a friendly and receptive environment for clients)
Competent computer skills including reliable and consistent ability to enter data into medical records
Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
Type 45+ wpm and use 10-key calculator
Work Schedule:
Full-Time
Weekend and some holiday availability needed
Available shifts:
6:00am-4:30pm
9:00am-7:00pm
12:00pm-10:00pm
Full time benefits include:
Health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
Highly competitive and comparable wages based on experience and skill set.
VetBloom access: Race approved continuing education, training, and curriculum library
Opportunities for growth and advancement
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.