Patient Service Representative (PSR)
Axia Women's Health, Marlton, NJ, United States
Patient Service Representative (PSR)
At Axia Women's Health, recognized as a Great Place to Work for a 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.
LOCATION: We are currently recruiting a Patient Service Representative (Receptionist) to join us at our South Jersey Fertility Care Center in Marlton, NJ.
HOURS: Work weekdays between the hours of 6:45 a.m. and 5 p.m., some Saturdays between the hours of 6:45 a.m. and 11:00 a.m. (hours subject to change)
The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff.
Job duties include but are not limited to:
Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
Greet patients/visitors and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
Explain financial requirements to patients; collect and record copays and other monies as required.
Perform registration functions for new and existing patients.
Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
Maintain confidentiality regarding all patients.
Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
Other duties as assigned.
Qualified candidates can:
Adapt to changing priorities and business needs
Be flexible and not easily flustered
Give great customer service
Work in a fast-paced innovative environment
Focus on what is best for the team over the individual
Work 40 hours per week
Work weekdays between the hours of 6:45 a.m. and 5 p.m., some Saturdays between the hours of 6:45 a.m. and 11:00 a.m. (hours subject to change)
Occasional travel to satellite offices as needed
Full Time Benefits Summary
Full time benefit-eligibility beginning the first of the month after hire
Immediate 401(k) contribution option with employer match after one year.
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia's medical insurance
Axia-paid life insurance, short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
Qualifications
Skills
Required
Computer savvy, detail focus: Intermediate
Compassionate and empathetic to patients: Expert
Collaborative team player: Advanced
Communicate well with healthcare staff: Intermediate
PSR Experience: Intermediate
Customer Service: Advanced
Excellent verbal and written communication: Advanced
Behaviors
Required
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At Axia Women's Health, recognized as a Great Place to Work for a 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.
LOCATION: We are currently recruiting a Patient Service Representative (Receptionist) to join us at our South Jersey Fertility Care Center in Marlton, NJ.
HOURS: Work weekdays between the hours of 6:45 a.m. and 5 p.m., some Saturdays between the hours of 6:45 a.m. and 11:00 a.m. (hours subject to change)
The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff.
Job duties include but are not limited to:
Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
Greet patients/visitors and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
Explain financial requirements to patients; collect and record copays and other monies as required.
Perform registration functions for new and existing patients.
Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
Maintain confidentiality regarding all patients.
Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
Other duties as assigned.
Qualified candidates can:
Adapt to changing priorities and business needs
Be flexible and not easily flustered
Give great customer service
Work in a fast-paced innovative environment
Focus on what is best for the team over the individual
Work 40 hours per week
Work weekdays between the hours of 6:45 a.m. and 5 p.m., some Saturdays between the hours of 6:45 a.m. and 11:00 a.m. (hours subject to change)
Occasional travel to satellite offices as needed
Full Time Benefits Summary
Full time benefit-eligibility beginning the first of the month after hire
Immediate 401(k) contribution option with employer match after one year.
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia's medical insurance
Axia-paid life insurance, short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
Qualifications
Skills
Required
Computer savvy, detail focus: Intermediate
Compassionate and empathetic to patients: Expert
Collaborative team player: Advanced
Communicate well with healthcare staff: Intermediate
PSR Experience: Intermediate
Customer Service: Advanced
Excellent verbal and written communication: Advanced
Behaviors
Required
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.