Penncom Telecommunicator Dispatcher
The University of Pennsylvania, Phila, PA, United States
Penncom Telecommunicator Dispatcher
This is a full-time Dispatcher and Call Taker position working in a 911/511 Communications Center on assigned shifts. The high priority nature of this position requires Dispatchers to work various shifts to maintain PennComm operations on a 24 hour, seven (7) day basis. Shifts (day, evenings and nights) to include Saturdays, Sundays and holidays as part of the normal everyday operations of PennComm. A position in this class operates multi-line telephone console system and radio equipment to accurately send and receive messages. Must be able to accurately enter information into a Computer Aided Dispatch (CAD) System and assign and dispatch all requests for Police, Fire, Emergency Medical, Security Services, or other services. Responsible for monitoring all access security systems, fire alarm systems, notification systems and Closed-Circuit Television (CCTV) monitoring equipment. Providing appropriate responses to information received and observed. Dispatch and coordinate the responses of public safety agencies. Must be able to ask questions to interpret, analyze the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer the callers to other agencies. The ability to think quickly and work under stressful situations. The position requires notification of serious incidents and pertinent information to various agencies located throughout the University of Pennsylvania as well as to outside local municipal, State and Federal agencies. Employees hired for this sensitive position must successfully complete a 40-hour APCO Telecommunications Course; approved CPR certification course and other required certifications/training within their probationary period of six months. This position reports directly to a Dispatch Supervisor and is considered essential personnel.
Qualifications: A High School Diploma or GED is required and at least 1 year of work experience or equivalent combination of education and experience. Must be able to read and write the English language, be proficient with computer applications, have the ability to key accurate information in a timely manner and handle multiple tasks at one time, possess good communication and listening skills, ability to work shift work and holidays, mandated overtime when required, and remain calm during stressful situations. Must sign a confidentiality statement.
The University of Pennsylvania is an equal opportunity employer. Minorities / Women / Individuals with disabilities / Protected Veterans are encouraged to apply. The University of Pennsylvania is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other characteristic protected by law.
This is a full-time Dispatcher and Call Taker position working in a 911/511 Communications Center on assigned shifts. The high priority nature of this position requires Dispatchers to work various shifts to maintain PennComm operations on a 24 hour, seven (7) day basis. Shifts (day, evenings and nights) to include Saturdays, Sundays and holidays as part of the normal everyday operations of PennComm. A position in this class operates multi-line telephone console system and radio equipment to accurately send and receive messages. Must be able to accurately enter information into a Computer Aided Dispatch (CAD) System and assign and dispatch all requests for Police, Fire, Emergency Medical, Security Services, or other services. Responsible for monitoring all access security systems, fire alarm systems, notification systems and Closed-Circuit Television (CCTV) monitoring equipment. Providing appropriate responses to information received and observed. Dispatch and coordinate the responses of public safety agencies. Must be able to ask questions to interpret, analyze the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer the callers to other agencies. The ability to think quickly and work under stressful situations. The position requires notification of serious incidents and pertinent information to various agencies located throughout the University of Pennsylvania as well as to outside local municipal, State and Federal agencies. Employees hired for this sensitive position must successfully complete a 40-hour APCO Telecommunications Course; approved CPR certification course and other required certifications/training within their probationary period of six months. This position reports directly to a Dispatch Supervisor and is considered essential personnel.
Qualifications: A High School Diploma or GED is required and at least 1 year of work experience or equivalent combination of education and experience. Must be able to read and write the English language, be proficient with computer applications, have the ability to key accurate information in a timely manner and handle multiple tasks at one time, possess good communication and listening skills, ability to work shift work and holidays, mandated overtime when required, and remain calm during stressful situations. Must sign a confidentiality statement.
The University of Pennsylvania is an equal opportunity employer. Minorities / Women / Individuals with disabilities / Protected Veterans are encouraged to apply. The University of Pennsylvania is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other characteristic protected by law.