Surgery Scheduler, Medical Center East, ENT, 1st Shift
UofL Health, Louisville, KY, United States
Surgery Scheduler
The Surgery Scheduler will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Scheduler will schedule patients with the appropriate physician based on procedure, priority and availability. Once surgery is scheduled, the Surgery Scheduler will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure. This position will also support the check-in/check-out position on a rotational basis.
Essential Functions:
Works reception desk, check-in/check-out position, and surgery scheduling on a rotation basis
Enters and updates patient demographic and insurance information in computer
Schedules, reschedules and verifies patient appointments identifying acute disorders as high priority and prioritizes less acute disorders
Provides full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling
Obtains patient referrals and verifies insurance eligibility
Obtains authorizations for surgery and radiology testing ordered by the physician for surgery
Answers multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages
Organizes and maintains patient files in the electronic health record, as needed
Creates and mails new patient information packets, copies and mails medical records requests; provides medical records coverage, as requested
Other Functions:
Works patients' reschedule report and daily call log
Mails/faxes reports/correspondence to physicians, patients and third parties
Retrieves faxes, lab reports and mails
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Education:
High School Diploma or GED/ equivalent
Experience:
Two (2) years of medical office experience (preferred)
The Surgery Scheduler will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Scheduler will schedule patients with the appropriate physician based on procedure, priority and availability. Once surgery is scheduled, the Surgery Scheduler will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure. This position will also support the check-in/check-out position on a rotational basis.
Essential Functions:
Works reception desk, check-in/check-out position, and surgery scheduling on a rotation basis
Enters and updates patient demographic and insurance information in computer
Schedules, reschedules and verifies patient appointments identifying acute disorders as high priority and prioritizes less acute disorders
Provides full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling
Obtains patient referrals and verifies insurance eligibility
Obtains authorizations for surgery and radiology testing ordered by the physician for surgery
Answers multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages
Organizes and maintains patient files in the electronic health record, as needed
Creates and mails new patient information packets, copies and mails medical records requests; provides medical records coverage, as requested
Other Functions:
Works patients' reschedule report and daily call log
Mails/faxes reports/correspondence to physicians, patients and third parties
Retrieves faxes, lab reports and mails
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Education:
High School Diploma or GED/ equivalent
Experience:
Two (2) years of medical office experience (preferred)