Merchandise Team Lead - Dollywood Theme Park - Full Time Seasonal
Herschend Family Entertainment, Pigeon Forge, TN, United States
Merchandise Team Lead - Dollywood Theme Park - Full Time Seasonal
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Merchandise Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Merchandise Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Merchandise Team Lead is responsible for daily oversight and management of assigned Dollywood's retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Manage the daily operation of Merchandise retail, games and/or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Lead and oversee front-line workers using the company's Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications
Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce
Promote and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations
Manage operational financial budgets for assigned areas of responsibility
Establish and oversee a healthy culture of Host engagement based on the company's Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover
Work with Merchandise Senior Team Lead to implement and manage department strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed
Communicate, reinforce and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility
Manage, execute and monitor front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards
Maintain proper working order of all equipment and regularly inspects equipment, reporting deficiencies to Merchandise leadership to ensure equipment is serviced and functions as designed in area of responsibility
Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be 18 years of age or older
High school diploma or equivalent
Minimum 6 months of demonstrable supervisory experience required
Minimum 6 months retail experience preferred
Minimum 6 months cash handling experience preferred
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
At least 6 months sales experience preferred
Experience with accounts payable functions
Must be able to successfully complete a background check including motor vehicle records check
Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus
Knowledge, Skills, and Abilities
Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Must be willing to constantly improve
Must promote and support a "team" work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must have a high level of accuracy and attention to detail
Must be able to communicate consistently and effectively through entire team to ensure standards and expectations are clarified department wide
Must be able to successfully liaison with Dollywood Merchandise Leadership team to ensure effective teamwork
Must be able to successfully liaison with Dollywood Management team
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to lift up to 50 lbs
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to tolerate temperatures of 0 to 100 degrees
Able to work outdoors
Maintain clean and organized sales location and environment
Able to count
Able to learn to operate calculator and cash register/POS system
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Merchandise Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Merchandise Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Merchandise Team Lead is responsible for daily oversight and management of assigned Dollywood's retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Manage the daily operation of Merchandise retail, games and/or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
Lead and oversee front-line workers using the company's Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications
Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce
Promote and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations
Manage operational financial budgets for assigned areas of responsibility
Establish and oversee a healthy culture of Host engagement based on the company's Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover
Work with Merchandise Senior Team Lead to implement and manage department strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed
Communicate, reinforce and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility
Manage, execute and monitor front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards
Maintain proper working order of all equipment and regularly inspects equipment, reporting deficiencies to Merchandise leadership to ensure equipment is serviced and functions as designed in area of responsibility
Follow all Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Must be 18 years of age or older
High school diploma or equivalent
Minimum 6 months of demonstrable supervisory experience required
Minimum 6 months retail experience preferred
Minimum 6 months cash handling experience preferred
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
At least 6 months sales experience preferred
Experience with accounts payable functions
Must be able to successfully complete a background check including motor vehicle records check
Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus
Knowledge, Skills, and Abilities
Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Must be willing to constantly improve
Must promote and support a "team" work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must have a high level of accuracy and attention to detail
Must be able to communicate consistently and effectively through entire team to ensure standards and expectations are clarified department wide
Must be able to successfully liaison with Dollywood Merchandise Leadership team to ensure effective teamwork
Must be able to successfully liaison with Dollywood Management team
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to lift up to 50 lbs
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to tolerate temperatures of 0 to 100 degrees
Able to work outdoors
Maintain clean and organized sales location and environment
Able to count
Able to learn to operate calculator and cash register/POS system
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Physical and Cognitive Requirements
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please