Aquatics Admin & Program Support
YMCA of Metropolitan Fort Worth, Bedford, TX, United States
Manager On Duty (Mod) At The YMCA
The manager on duty (mod) at the YMCA is a pivotal role responsible for overseeing the smooth operation of the facility and waterpark during their shift. They serve as a leader, problem-solver, and point of contact for staff and members alike. The mod ensures exceptional customer service, safety, and adherence to YMCA policies and procedures. This position provides leadership and presence for part time staff during evening and weekend operations, especially when the facility is busy.
Key responsibilities include:
Leadership: Provide leadership and direction to aquatics and concession stand staff, ensuring they understand their roles and responsibilities.
Customer Service: Deliver excellent customer service to all members and guests, addressing inquiries, concerns, and feedback promptly and professionally.
Safety and Security: Maintain a safe and secure environment by enforcing YMCA safety protocols and monitoring access to the waterpark.
Problem Solving: Handle any issues or conflicts that may arise during the shift, utilizing effective problem-solving skills and conflict resolution techniques.
Aquatics Support: Assist with aquatics inquiries such as swim lesson sign-ups, general aquatics questions and pool rentals, as needed.
Waterpark/Pool Oversight: Conduct regular walkthroughs of both the waterpark and indoor pool to identify and address maintenance issues, cleanliness concerns, and safety hazards.
Training and Development: Train new aquatics staff on procedures, policies, and customer service standards. Provide ongoing coaching and support to ensure staff performance meets expectations.
Emergency Response: Be prepared to respond to emergencies, including medical incidents, accidents, and facility evacuations, following YMCA protocols and procedures.
Expectations include:
Professionalism: Maintain a professional appearance and demeanor at all times, serving as a role model for staff.
Reliability: Arrive punctually for shifts and fulfill duties reliably and consistently.
Communication: Communicate effectively with staff, members, and management, both verbally and in writing.
Adaptability: Adapt to changing circumstances and prioritize tasks effectively in a fast-paced environment.
Customer Focus: Demonstrate a commitment to meeting the needs of members and guests, going above and beyond to ensure their satisfaction.
Problem Solving: Demonstrate strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
Teamwork: Collaborate with other staff members and departments to achieve common goals and enhance the overall member experience.
Attention to Detail: Pay close attention to detail in all aspects of the role, including leading, documentation, and facility maintenance.
Safety Consciousness: Prioritize the safety and security of all individuals within the facility, proactively identifying and addressing potential risks.
Commitment to Mission: Embrace and embody the mission, values, and goals of the YMCA, promoting a welcoming and inclusive environment for all.
Bedford branch specific expectations include:
Monday-Friday 5:00p-8:00p, Saturday 12:00p-8:00p and/or Sunday 12:00p-8:00p or as long as necessary when situations occur.
Walk the waterpark every 30-45 minutes doing quick checks and check the waterpark and indoor pool for cleanliness.
Ensure all staff, including lifeguards, are off their phones and attentive to members and in proper uniform.
Qualifications include:
Must be minimum 18 years of age.
CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
Previous customer service experience preferred.
Experience working in a community-focused organization or membership-based facility preferred.
Skills include:
Strong interpersonal and communication skills.
Ability to multitask and handle stressful situations with professionalism.
Proficiency in basic computer skills and familiarity with member management software.
Strong problem-solving skills and attention to detail.
The YMCA's mission is to put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all. The YMCA serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:
Youth Development: Empowering young people to reach their full potential.
Healthy Living: Improving individual and community well-being.
Social Responsibility: Providing support and inspiring action in our communities.
Our culture is brought to life by our mission and core values. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The manager on duty (mod) at the YMCA is a pivotal role responsible for overseeing the smooth operation of the facility and waterpark during their shift. They serve as a leader, problem-solver, and point of contact for staff and members alike. The mod ensures exceptional customer service, safety, and adherence to YMCA policies and procedures. This position provides leadership and presence for part time staff during evening and weekend operations, especially when the facility is busy.
Key responsibilities include:
Leadership: Provide leadership and direction to aquatics and concession stand staff, ensuring they understand their roles and responsibilities.
Customer Service: Deliver excellent customer service to all members and guests, addressing inquiries, concerns, and feedback promptly and professionally.
Safety and Security: Maintain a safe and secure environment by enforcing YMCA safety protocols and monitoring access to the waterpark.
Problem Solving: Handle any issues or conflicts that may arise during the shift, utilizing effective problem-solving skills and conflict resolution techniques.
Aquatics Support: Assist with aquatics inquiries such as swim lesson sign-ups, general aquatics questions and pool rentals, as needed.
Waterpark/Pool Oversight: Conduct regular walkthroughs of both the waterpark and indoor pool to identify and address maintenance issues, cleanliness concerns, and safety hazards.
Training and Development: Train new aquatics staff on procedures, policies, and customer service standards. Provide ongoing coaching and support to ensure staff performance meets expectations.
Emergency Response: Be prepared to respond to emergencies, including medical incidents, accidents, and facility evacuations, following YMCA protocols and procedures.
Expectations include:
Professionalism: Maintain a professional appearance and demeanor at all times, serving as a role model for staff.
Reliability: Arrive punctually for shifts and fulfill duties reliably and consistently.
Communication: Communicate effectively with staff, members, and management, both verbally and in writing.
Adaptability: Adapt to changing circumstances and prioritize tasks effectively in a fast-paced environment.
Customer Focus: Demonstrate a commitment to meeting the needs of members and guests, going above and beyond to ensure their satisfaction.
Problem Solving: Demonstrate strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
Teamwork: Collaborate with other staff members and departments to achieve common goals and enhance the overall member experience.
Attention to Detail: Pay close attention to detail in all aspects of the role, including leading, documentation, and facility maintenance.
Safety Consciousness: Prioritize the safety and security of all individuals within the facility, proactively identifying and addressing potential risks.
Commitment to Mission: Embrace and embody the mission, values, and goals of the YMCA, promoting a welcoming and inclusive environment for all.
Bedford branch specific expectations include:
Monday-Friday 5:00p-8:00p, Saturday 12:00p-8:00p and/or Sunday 12:00p-8:00p or as long as necessary when situations occur.
Walk the waterpark every 30-45 minutes doing quick checks and check the waterpark and indoor pool for cleanliness.
Ensure all staff, including lifeguards, are off their phones and attentive to members and in proper uniform.
Qualifications include:
Must be minimum 18 years of age.
CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
Previous customer service experience preferred.
Experience working in a community-focused organization or membership-based facility preferred.
Skills include:
Strong interpersonal and communication skills.
Ability to multitask and handle stressful situations with professionalism.
Proficiency in basic computer skills and familiarity with member management software.
Strong problem-solving skills and attention to detail.
The YMCA's mission is to put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all. The YMCA serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:
Youth Development: Empowering young people to reach their full potential.
Healthy Living: Improving individual and community well-being.
Social Responsibility: Providing support and inspiring action in our communities.
Our culture is brought to life by our mission and core values. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.