Customer Experience Specialist

Customer Experience Specialist

Job Category: Customer Support
Full-Time
Hybrid
Stevens Point, WI 54482, USA
Description

At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service. Our culture that sets us apart within our industry and the way we do business and it is different. Our employees stay here because the organization supports them as employees and their career growth. We have many employees who have stayed for 25, 30, or even 45 years within our organization.
Delta Dental of Wisconsin is currently seeking customer service focused individuals to join our team. This full-time hybrid position is located at our corporate headquarters in Stevens Point. This position is responsible for providing front line service to promote a positive customer experience while responding to telephone inquiries from members, provider office staff, agents/brokers and employers.
At Delta Dental, in order to attract and retain great employees, we offer a comprehensive benefits package to support our employees and their families. Our employees like it here, and we know that because our turnover is lower that what you might see in similarly sized organizations. Our benefits package includes these great items:
Health, vision, dental and life insurance
Short- and Long-term disability insurance
Health Savings, Flexible Spending and Dependent Care Accounts
Competitive base salary
Incentive compensation based on company results
401(k) with Employer match for income contributed up to an annual maximum (pre-tax or Roth)
Bi-weekly employer contribution to employee retirement account of 6.5% gross compensation
Significant wellness programming to support you, regardless of whether you work from an office, or from home
We encourage owning your work life balance with a Paid Time Off (PTO) allotment that includes PTO time based on years of service, company holidays and time off for volunteering/community work. We don't just provide it; we our employees to utilize the time off.
Delta Dental of Wisconsin offers a hybrid work schedule, allowing some flexibility to work at home on Wednesdays and Fridays, which allows you to balance your life and your schedule appropriately.
Qualifications

Education

High School or better.
Experience

2 years: Customer Service
Preferred: Insurance or inbound call center experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.