Account Specialist - Commercial Lines

What You’ll Do

Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory, building relationships through soft skills.

Partner with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage).

Make detailed decisions, understanding business risks and their consequences.

Own all service‑related items such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems.

Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits.

Create new and renewal applications for smaller businesses.

Act as liaison between sales producer, underwriting, other internal departments, and customers or agents to gather underwriting requirements and customer documents/signatures.

What It Takes

Associate degree or equivalent work experience.

2+ years of related work experience.

Property & Casualty License required; if not currently licensed, must obtain within 120 days of hire.

Prior Commercial Lines insurance experience desirable, with knowledge of Commercial Lines products and/or underwriting guidelines.

Ability to interpret and apply internal practices, commercial insurance concepts, and underwriting guidelines.

Ability to work independently and manage time among competing priorities.

Limited travel to attend team meetings or meet prospects/customers.

Strong PC skills and ability to quickly learn various software applications.

Composure, strong customer service skills, and ability to build and maintain relationships.

Ability to balance multiple priorities in a fast‑paced work environment and work independently with little direction.

What You’ll Receive

Competitive compensation with a pay range of $52,100–$78,100 annually.

Hybrid work model: Monday and Friday work from home (optional); Tuesday–Thursday in the office.

In‑office workspace and materials for home office, plus equipment provided prior to start.

Meal subsidy for associates who report to an office.

401(K) plan with dollar‑for‑dollar match on the first eight percent, with immediate vesting.

Education and career development through Sentry University and tuition reimbursement.

Generous paid‑time off and volunteer time off.

Group medical, dental, vision, life insurance, parental leave, and health & wellness benefits.

Well‑being and employee assistance programs.

Sentry Foundation gift‑matching program to support charitable giving.

Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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