BDC Manager
The Gillman Companies, Rosenberg, TX, United States
BDC Manager – Automotive
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
Oversee daily BDC department operations
Recruit and train BDC staff
Understand buying profiles and patterns of typical telephone prospects
Run daily/weekly/monthly reports and track results
Prepare individual “call results reports” for BDC staff
Record and listen to customer calls
Train BDC staff by reviewing recorded/live calls and outcomes
Determine which customers to contact based on current marketing initiatives
Review performance and develop staff
Interface with other department heads
Participate in dealership management meetings
Skills/Qualifications
Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
The ability to manage high call volumes, internet leads and call lists simultaneously
Overall knowledge of automotive sales and service department operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM and DMS systems
Experience in training teams and individuals preferred
Job Requirements
High school diploma/GED
Basic computer skills
Dealership BDC experience
Must have valid driver license
Must be eligible to work in the US
Must pass pre-employment screening to include MVR, drug test, and criminal background check
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies
Benefits
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug Free work environment
E.O.E
#J-18808-Ljbffr
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
Oversee daily BDC department operations
Recruit and train BDC staff
Understand buying profiles and patterns of typical telephone prospects
Run daily/weekly/monthly reports and track results
Prepare individual “call results reports” for BDC staff
Record and listen to customer calls
Train BDC staff by reviewing recorded/live calls and outcomes
Determine which customers to contact based on current marketing initiatives
Review performance and develop staff
Interface with other department heads
Participate in dealership management meetings
Skills/Qualifications
Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
The ability to manage high call volumes, internet leads and call lists simultaneously
Overall knowledge of automotive sales and service department operations
Strong organizational skills and leadership abilities
Familiarity with dealership CRM and DMS systems
Experience in training teams and individuals preferred
Job Requirements
High school diploma/GED
Basic computer skills
Dealership BDC experience
Must have valid driver license
Must be eligible to work in the US
Must pass pre-employment screening to include MVR, drug test, and criminal background check
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies
Benefits
Medical/Dental/Vision/Life
401(k) with company match
Paid vacation
Employee discounts
Drug Free work environment
E.O.E
#J-18808-Ljbffr