SOC Operator/Dispatcher
First Responder Protective Services, Plano, TX, United States
SOC Operator / Dispatcher
First Responder Protective Services (FRPS) is hiring multiple SOC Operators / Dispatchers in the Plano area to monitor alerts and camera feeds across approximately 2300 sites in the United States. The ideal candidate must be flexible to work in a 24/7 shift operations environment (day, night, weekends, holidays).
Responsibilities:
Monitor CCTV, GPS, alarms, and tracking systems in real-time.
Receive and document incoming calls and incident reports.
Dispatch appropriate personnel or emergency services.
Maintain incident logs and communication records.
Escalate critical events according to established protocols.
Shifts available:
4:30am - 1:00pm Monday & Tuesday Off
3:30pm - 12:00am Tuesday & Wednesday Off
11:00pm - 7:30am Sunday & Monday Off
Qualifications:
Alarm Systems Monitor License
Excellent multitasking and situational awareness.
Strong written and verbal communication skills.
Prior experience in dispatch, 911, or control room operations preferred.
Familiarity with security or logistics monitoring software.
Maintain professional composure under pressure.
Adhere strictly to confidentiality and information security policies.
Document all actions clearly and accurately.
Demonstrate teamwork, accountability, and responsiveness.
Be flexible for 24/7 shift operations (day, night, weekends, holidays).
Compensation:
$20 Weekly Paid
Full-Time Employee Benefits:
Paid Time Off (PTO):
1st Year: Accrue up to 7 days (56 hours)
2nd Year: Accrue up to 10 days (80 hours)
5th Year and beyond: Accrue up to 15 days (120 hours)
Health Insurance:
Company pays up to $300/month toward employee's health insurance
Comprehensive medical, dental, and vision coverage (eligible after first month)
Retirement:
401(k) plan with up to 4% company match
First Responder Protective Services 4006 Belt Line Rd, Suite 138 Addison, TX 75001 Texas Department Of Public Safety Private Security Program License # C10520601
Equal Employment Opportunity
First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
First Responder Protective Services (FRPS) is hiring multiple SOC Operators / Dispatchers in the Plano area to monitor alerts and camera feeds across approximately 2300 sites in the United States. The ideal candidate must be flexible to work in a 24/7 shift operations environment (day, night, weekends, holidays).
Responsibilities:
Monitor CCTV, GPS, alarms, and tracking systems in real-time.
Receive and document incoming calls and incident reports.
Dispatch appropriate personnel or emergency services.
Maintain incident logs and communication records.
Escalate critical events according to established protocols.
Shifts available:
4:30am - 1:00pm Monday & Tuesday Off
3:30pm - 12:00am Tuesday & Wednesday Off
11:00pm - 7:30am Sunday & Monday Off
Qualifications:
Alarm Systems Monitor License
Excellent multitasking and situational awareness.
Strong written and verbal communication skills.
Prior experience in dispatch, 911, or control room operations preferred.
Familiarity with security or logistics monitoring software.
Maintain professional composure under pressure.
Adhere strictly to confidentiality and information security policies.
Document all actions clearly and accurately.
Demonstrate teamwork, accountability, and responsiveness.
Be flexible for 24/7 shift operations (day, night, weekends, holidays).
Compensation:
$20 Weekly Paid
Full-Time Employee Benefits:
Paid Time Off (PTO):
1st Year: Accrue up to 7 days (56 hours)
2nd Year: Accrue up to 10 days (80 hours)
5th Year and beyond: Accrue up to 15 days (120 hours)
Health Insurance:
Company pays up to $300/month toward employee's health insurance
Comprehensive medical, dental, and vision coverage (eligible after first month)
Retirement:
401(k) plan with up to 4% company match
First Responder Protective Services 4006 Belt Line Rd, Suite 138 Addison, TX 75001 Texas Department Of Public Safety Private Security Program License # C10520601
Equal Employment Opportunity
First Responder Protective Services is an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.