Customer Support Representative
Aramsco, Decatur, IL, United States
Job Opportunity
Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
We are looking for a person for our National Account Support team. This person will be responsible for managing their assigned accounts and backing up National Accounts Teammates. The goal is to manage these corporate relationships while supporting and contributing to sales growth. About USA-CLEAN: USA-CLEAN is recognized as the leader of Total Fleet Management in the floor cleaning equipment industry. USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client's total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors. $16 - $17/HR
Primary Duties and Responsibilities
National Account Support
Build and maintain corporate relationships within an assigned book of accounts
Manage day to day customer activity within assigned accounts
Provide monthly reporting to specific accounts
Manage customer equipment fleets internally and nationally
Create repair requests
Manage repair follow ups
Provide direction to corporate accounts on best practices
Provide support to sales and management as needed to maintain and grow business
Qualifications/ Skills
Technical Skills Required:
Two to three years of previous experience in customer service
Exceptional phone skills
General knowledge of accounting processes
Detail oriented
Organization and time management skills
Ability to take a proactive approach to overcome challenges and achieve results, ability to see and play the end game.
Ability to use common sense and use critical thinking skills on the fly
Proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint).
Education:
Associate degree or higher preferred but not required
Benefits (Full-Time Employees):
Health/Vision/Dental insurance.
Paid vacation.
Paid holidays.
401(k) with employer matching.
Life insurance is provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
We are looking for a person for our National Account Support team. This person will be responsible for managing their assigned accounts and backing up National Accounts Teammates. The goal is to manage these corporate relationships while supporting and contributing to sales growth. About USA-CLEAN: USA-CLEAN is recognized as the leader of Total Fleet Management in the floor cleaning equipment industry. USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client's total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors. $16 - $17/HR
Primary Duties and Responsibilities
National Account Support
Build and maintain corporate relationships within an assigned book of accounts
Manage day to day customer activity within assigned accounts
Provide monthly reporting to specific accounts
Manage customer equipment fleets internally and nationally
Create repair requests
Manage repair follow ups
Provide direction to corporate accounts on best practices
Provide support to sales and management as needed to maintain and grow business
Qualifications/ Skills
Technical Skills Required:
Two to three years of previous experience in customer service
Exceptional phone skills
General knowledge of accounting processes
Detail oriented
Organization and time management skills
Ability to take a proactive approach to overcome challenges and achieve results, ability to see and play the end game.
Ability to use common sense and use critical thinking skills on the fly
Proficiency with Microsoft Office (particularly MS Word, MS Excel, MS PowerPoint).
Education:
Associate degree or higher preferred but not required
Benefits (Full-Time Employees):
Health/Vision/Dental insurance.
Paid vacation.
Paid holidays.
401(k) with employer matching.
Life insurance is provided.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.