Patient Services Representative - Fairfield Occupational Health(Full Time, Days)
NorthBay Health, Fairfield, CA, United States
Job Description
At NorthBay Health, the Patient Services Representative II performs moderate front office duties including reception, registration, appointment scheduling, insurance verification, and medical records management. The position exercises judgment within defined guidelines and functions as part of a clerical and customer‑service team supporting Ambulatory Division medical practices.
Qualifications
Education: Preference for some college coursework in business or computers; medical terminology coursework preferred.
Licensure/Certification: Current AHA or equivalent BLS certification required.
Experience: Two years of customer engagement or service‑centered role required. Experience in healthcare environments—medical record processes, appointment scheduling, referrals, authorizations, registration, and back‑office clinical support—is preferred.
Skills: Excellent customer service, oral and written communication, ability to manage multiple priorities, and working knowledge of insurance types (Medi-Cal, Medicare, Managed Care, Indemnity, Workers Compensation). Understanding of the impact of registration accuracy on claims processing and patient care, organizational processes and procedures, and NorthBay Health’s clinical computer systems.
Interpersonal Skills: Demonstrates True North values (Nurture/Care, Own It, Respect Relationships, Build Trust, Hardwire Excellence), professionalism, customer focus, compassion, strong listening, warm demeanor, empathy, optimism, resourcefulness, cultural competency, and strong organizational skills.
Compensation
Hourly salary range: $26.92–$31.16 (based on experience).
Benefits
NorthBay Health offers a comprehensive benefits package including medical, dental, and vision insurance; life, disability, and long‑term care coverage; paid time off, holidays, and bereavement; a 403(b) retirement plan with employer match; education reimbursement; professional development and training; an Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market‑based compensation review.
Remote Work Disclosure
Primary work is on‑site due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside the United States.
#J-18808-Ljbffr
At NorthBay Health, the Patient Services Representative II performs moderate front office duties including reception, registration, appointment scheduling, insurance verification, and medical records management. The position exercises judgment within defined guidelines and functions as part of a clerical and customer‑service team supporting Ambulatory Division medical practices.
Qualifications
Education: Preference for some college coursework in business or computers; medical terminology coursework preferred.
Licensure/Certification: Current AHA or equivalent BLS certification required.
Experience: Two years of customer engagement or service‑centered role required. Experience in healthcare environments—medical record processes, appointment scheduling, referrals, authorizations, registration, and back‑office clinical support—is preferred.
Skills: Excellent customer service, oral and written communication, ability to manage multiple priorities, and working knowledge of insurance types (Medi-Cal, Medicare, Managed Care, Indemnity, Workers Compensation). Understanding of the impact of registration accuracy on claims processing and patient care, organizational processes and procedures, and NorthBay Health’s clinical computer systems.
Interpersonal Skills: Demonstrates True North values (Nurture/Care, Own It, Respect Relationships, Build Trust, Hardwire Excellence), professionalism, customer focus, compassion, strong listening, warm demeanor, empathy, optimism, resourcefulness, cultural competency, and strong organizational skills.
Compensation
Hourly salary range: $26.92–$31.16 (based on experience).
Benefits
NorthBay Health offers a comprehensive benefits package including medical, dental, and vision insurance; life, disability, and long‑term care coverage; paid time off, holidays, and bereavement; a 403(b) retirement plan with employer match; education reimbursement; professional development and training; an Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market‑based compensation review.
Remote Work Disclosure
Primary work is on‑site due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside the United States.
#J-18808-Ljbffr