Call Center Patient Services Representative (Fairfield, Full Time)
NorthBay Health, Fairfield, CA, United States
Job Description
The Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing detailed messages to physicians. The role is part of a clerical, clinical, and customer service team in support of primary care practices.
Qualifications
Education: High School Graduate or equivalent preferred. Some college business or computer coursework essential.
Licensure/Certification: Current AHA or equivalent in basic CPR. Coursework in medical terminology preferred.
Experience: 1-2 years working in a healthcare environment required. 1-2 years direct experience in a call center environment preferred. Strong experience in insurance verification preferred. Strong communication skills and dynamic customer service experience preferred.
Skills: Strong organizational and written and spoken communication skills essential. Demonstrated mastery of practice management systems required; CPT, ICD9 coding experience beneficial. Experience in appointment scheduling, registration process, insurance verification, primary care preventive care preferred. Demonstrated ability to work independently on a variety of complex tasks, managing competing deadlines. Bilingual capability preferred.
Interpersonal Skills/Customer Service: Demonstrate NorthBay Way principles of Caring, Communication, Collaboration, and Competence.
Compensation
Hourly Salary Range: $27.46 – $31.77 (based on years of experience).
Benefits
NorthBay Health offers a comprehensive benefits package including medical, dental, and vision insurance, life, disability, and long‑term care coverage; paid time off (vacation, sick leave, holidays, bereavement); a 403(b) retirement plan with employer match; education reimbursement for eligible roles; professional development and training programs; Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market‑based compensation review and increases.
Remote Work Disclosure
Primarily an onsite organization due to the nature of healthcare, some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.
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The Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing detailed messages to physicians. The role is part of a clerical, clinical, and customer service team in support of primary care practices.
Qualifications
Education: High School Graduate or equivalent preferred. Some college business or computer coursework essential.
Licensure/Certification: Current AHA or equivalent in basic CPR. Coursework in medical terminology preferred.
Experience: 1-2 years working in a healthcare environment required. 1-2 years direct experience in a call center environment preferred. Strong experience in insurance verification preferred. Strong communication skills and dynamic customer service experience preferred.
Skills: Strong organizational and written and spoken communication skills essential. Demonstrated mastery of practice management systems required; CPT, ICD9 coding experience beneficial. Experience in appointment scheduling, registration process, insurance verification, primary care preventive care preferred. Demonstrated ability to work independently on a variety of complex tasks, managing competing deadlines. Bilingual capability preferred.
Interpersonal Skills/Customer Service: Demonstrate NorthBay Way principles of Caring, Communication, Collaboration, and Competence.
Compensation
Hourly Salary Range: $27.46 – $31.77 (based on years of experience).
Benefits
NorthBay Health offers a comprehensive benefits package including medical, dental, and vision insurance, life, disability, and long‑term care coverage; paid time off (vacation, sick leave, holidays, bereavement); a 403(b) retirement plan with employer match; education reimbursement for eligible roles; professional development and training programs; Employee Assistance Program; wellness programs; recognition programs; shift differentials; and market‑based compensation review and increases.
Remote Work Disclosure
Primarily an onsite organization due to the nature of healthcare, some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.
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