Technical Support Associate
Georgia Tech, Atlanta, GA, United States
Overview
Georgia Tech is a top-ranked public research university located in Atlanta. The Institute emphasizes collaboration, innovation, ethical behavior, and a diverse community of learning, discovery, and creation. The university highlights work-life balance and recognizes the needs of dual-career families.
Job Summary
Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of IT systems and services.
Responsibilities
Provide technical assistance and support to end-users for IT systems, software, and hardware-related issues.
Troubleshoot technical problems, identify root causes, and resolve IT issues in a timely and efficient manner.
Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels.
Document technical solutions, troubleshooting steps, and issue resolutions in IT ticketing systems.
Install, configure, and update software applications, drivers, and patches on user devices as needed.
Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user IT skills and knowledge.
Maintain IT equipment inventory, track hardware assets, and assist with equipment setup and deployment.
Adhere to IT policies, procedures, and security protocols to ensure data protection and system integrity.
Collaborate with IT teams and vendors to escalate complex technical issues and coordinate problem resolution.
Perform other job-related duties as assigned.
Required Qualifications
Educational Requirements
— High School Diploma, GED, or Vocational School Diploma. Vocational Training/Degree may be preferred or required (some profiles may require additional education).
Required Experience
— No prior relevant work experience required.
USG Core Values
The University System of Georgia (USG) values Integrity, Excellence, Accountability, and Respect. USG policies and Georgia Tech policies govern conduct and equal opportunity in the workplace and education. More details are available in USG policy manuals and related documents.
Equal Employment Opportunity
Georgia Tech is an Equal Employment Opportunity Employer. The Institute provides equal opportunity to all faculty, staff, students, applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Discrimination based on race, ethnicity, color, religion, sex, national origin, age, disability, genetics, or veteran status is prohibited in its programs, activities, employment, and admissions.
Other Information
This is not a supervisory position and does not have financial responsibilities. The role does not require driving or a purchasing card, and it is onsite in Atlanta, GA. Salary range: $25.30–$28.00. Job grade: T03.
Background Check
Successful candidate must be able to pass a background check. See the pre-employment screening resources for details.
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Georgia Tech is a top-ranked public research university located in Atlanta. The Institute emphasizes collaboration, innovation, ethical behavior, and a diverse community of learning, discovery, and creation. The university highlights work-life balance and recognizes the needs of dual-career families.
Job Summary
Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of IT systems and services.
Responsibilities
Provide technical assistance and support to end-users for IT systems, software, and hardware-related issues.
Troubleshoot technical problems, identify root causes, and resolve IT issues in a timely and efficient manner.
Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels.
Document technical solutions, troubleshooting steps, and issue resolutions in IT ticketing systems.
Install, configure, and update software applications, drivers, and patches on user devices as needed.
Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user IT skills and knowledge.
Maintain IT equipment inventory, track hardware assets, and assist with equipment setup and deployment.
Adhere to IT policies, procedures, and security protocols to ensure data protection and system integrity.
Collaborate with IT teams and vendors to escalate complex technical issues and coordinate problem resolution.
Perform other job-related duties as assigned.
Required Qualifications
Educational Requirements
— High School Diploma, GED, or Vocational School Diploma. Vocational Training/Degree may be preferred or required (some profiles may require additional education).
Required Experience
— No prior relevant work experience required.
USG Core Values
The University System of Georgia (USG) values Integrity, Excellence, Accountability, and Respect. USG policies and Georgia Tech policies govern conduct and equal opportunity in the workplace and education. More details are available in USG policy manuals and related documents.
Equal Employment Opportunity
Georgia Tech is an Equal Employment Opportunity Employer. The Institute provides equal opportunity to all faculty, staff, students, applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Discrimination based on race, ethnicity, color, religion, sex, national origin, age, disability, genetics, or veteran status is prohibited in its programs, activities, employment, and admissions.
Other Information
This is not a supervisory position and does not have financial responsibilities. The role does not require driving or a purchasing card, and it is onsite in Atlanta, GA. Salary range: $25.30–$28.00. Job grade: T03.
Background Check
Successful candidate must be able to pass a background check. See the pre-employment screening resources for details.
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