Oracle Application Support Lead
Clayton, Maryville, TN, United States
Solution Administrator Lead - ERP Oracle Cloud
Position Summary
The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team. As the Solution Administrator Lead, your time will be spent defining and implementing proactive processes for supporting the Oracle ERP implementation, providing end user support, and owning the identity access management process. This position will also be responsible for identifying root cause analysis on issues and identifying trends in support incidents. An ideal candidate enjoys digging into a problem and setting up systems for others to follow with assisting team members.
About The Team
The Solution Administrator Lead will manage support for our Oracle Could Applications for Clayton Homes. This Team works closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure the Oracle environment is being supported effectively for the enterprise. This team interacts regularly with various teams in technology to help quickly address and resolve issues related to application release, Environment refresh, testing availability, and support.
Primary Qualifications
Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
Excellent analytical problem‑solving skills with the ability to think outside of the box
Keen attention to detail, organized, and ability to articulate and document potential solutions
Proven ability to work independently, effectively within time constraints and changing priorities
Is the Primary delegate to see through completion of Business‑Critical requests escalated outside of normal processes
Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members
Leading personnel management, including staff recruitment, performance assessment and training
Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc.
Oversee the responsibilities contained in the Maintenance Runbooks
Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.
Role Responsibilities
Design systems to support continuous delivery and adapt test environment management to support on‑demand, self‑service automation
Develop process to track test environments required for QA
Create plans to deliver environments to support sprint‑based development
Represent ERP activities to release engineers to automate the deployment and configuration of applications to test environments and production
Monitor and guarantee uptime of Oracle environments
Coordinate with appropriate Teams to Provide ongoing support for Oracle environments
Communicate test environment availability to project management and quality assurance
Develop KPIs to track efficacy of test environment delivery efforts
Resolve conflicts between teams competing for limited testing resources
Produce monthly reports on the Operational Health of team & present to Leadership
Frequent review of key metrics and processes to determine process optimizations
Escalation point for leadership incidents/service requests that they cannot resolve within agreed timescales, and partnering to provide a viable solution
Desired Skills
Experience in supporting and/or interacting within a large corporate environment
Proficiency in leading both in‑person and remote teams
Experience in dealing with third‑party‑provided services
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Strong analytical, problem solving and project management skills
Strong ability to work effectively within time constraints, changing priorities, and independently.
Proven experience in project management, group facilitation, and data gathering
Strong ability to manage assigned projects or programs that are aligned to operations and strategic objectives
Experience with Application release and CI/CD tools.
Understanding of DevSecOps fundamentals
Familiar with configuration practices in the Oracle environment.
Serve as a mentor to other team members.
Bachelor's degree or equivalent technical and business experience.
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Position Summary
The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team. As the Solution Administrator Lead, your time will be spent defining and implementing proactive processes for supporting the Oracle ERP implementation, providing end user support, and owning the identity access management process. This position will also be responsible for identifying root cause analysis on issues and identifying trends in support incidents. An ideal candidate enjoys digging into a problem and setting up systems for others to follow with assisting team members.
About The Team
The Solution Administrator Lead will manage support for our Oracle Could Applications for Clayton Homes. This Team works closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure the Oracle environment is being supported effectively for the enterprise. This team interacts regularly with various teams in technology to help quickly address and resolve issues related to application release, Environment refresh, testing availability, and support.
Primary Qualifications
Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
Excellent analytical problem‑solving skills with the ability to think outside of the box
Keen attention to detail, organized, and ability to articulate and document potential solutions
Proven ability to work independently, effectively within time constraints and changing priorities
Is the Primary delegate to see through completion of Business‑Critical requests escalated outside of normal processes
Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members
Leading personnel management, including staff recruitment, performance assessment and training
Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc.
Oversee the responsibilities contained in the Maintenance Runbooks
Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.
Role Responsibilities
Design systems to support continuous delivery and adapt test environment management to support on‑demand, self‑service automation
Develop process to track test environments required for QA
Create plans to deliver environments to support sprint‑based development
Represent ERP activities to release engineers to automate the deployment and configuration of applications to test environments and production
Monitor and guarantee uptime of Oracle environments
Coordinate with appropriate Teams to Provide ongoing support for Oracle environments
Communicate test environment availability to project management and quality assurance
Develop KPIs to track efficacy of test environment delivery efforts
Resolve conflicts between teams competing for limited testing resources
Produce monthly reports on the Operational Health of team & present to Leadership
Frequent review of key metrics and processes to determine process optimizations
Escalation point for leadership incidents/service requests that they cannot resolve within agreed timescales, and partnering to provide a viable solution
Desired Skills
Experience in supporting and/or interacting within a large corporate environment
Proficiency in leading both in‑person and remote teams
Experience in dealing with third‑party‑provided services
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Strong analytical, problem solving and project management skills
Strong ability to work effectively within time constraints, changing priorities, and independently.
Proven experience in project management, group facilitation, and data gathering
Strong ability to manage assigned projects or programs that are aligned to operations and strategic objectives
Experience with Application release and CI/CD tools.
Understanding of DevSecOps fundamentals
Familiar with configuration practices in the Oracle environment.
Serve as a mentor to other team members.
Bachelor's degree or equivalent technical and business experience.
#J-18808-Ljbffr