Patient Access Associate 2 - Neurology
Inova Fair Oaks Hospital, Fairfax, VA, United States
Overview
Inova Fair Oaks is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday, between 8:00 a.m. – 4:30 p.m.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Benefits
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.
Patient Access Associate 2 Job Responsibilities
Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications
Education: High School Diploma or GED
Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor’s degree in lieu of experience).
Preferred Qualifications
Bilingual - Spanish
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Inova Fair Oaks is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday – Friday, between 8:00 a.m. – 4:30 p.m.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Benefits
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.
Patient Access Associate 2 Job Responsibilities
Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications
Education: High School Diploma or GED
Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor’s degree in lieu of experience).
Preferred Qualifications
Bilingual - Spanish
#J-18808-Ljbffr