Summer Hospitality Internship Program
Great Wolf Lodge, Traverse City, MI, United States
3575 N US Highway 31 S, Traverse City MI 49684, United States
Pay: $18
The Great Wolf Summer Hospitality Internship is a 10‑week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real‑life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full‑time positions and/or Great Wolf’s Management Development Program.
Program Details
10 weeks in a frontline position in disciplines such as Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage
1 job‑shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines
A meaningful project to execute and present to the lodge leadership team at the conclusion of the program
On‑the‑job, self‑paced and classroom style learning for your assigned discipline (no prior experience required!)
Opportunity to network with program participants within your lodge and across the company
Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen
What You Will Gain
Real‑life experience and on‑the‑job training for key frontline positions
Experience creating, preparing and presenting to a leadership team
Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders
Frequent feedback and coaching to support your growth and development throughout the program and beyond
Opportunity to work and learn from a diverse set of pack members and leaders
Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry
Responsibilities
Handle the day‑to‑day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
Complete assigned project and present to lodge leadership team
Participate in a professional development series to develop both soft and technical skills
Maintain a work area that adheres to the highest standards of cleanliness, presentation and service
Enhance the guest experience through providing exceptional customer service
Adhere to daily operating and safety procedures
Regularly attend and arrive punctually to all scheduled work periods
Required Qualifications
High School diploma or equivalent
Current enrollment in an Associate’s degree or Bachelor’s degree program
Available to complete at least a 10‑week program (May to August)
A cumulative 3.0 GPA minimum
Basic math skills with ability to add, subtract, multiply and divide
Excellent written and verbal communication skills
Ability to read, write, and interpret instructional documents such as reports and procedure manuals
Ability to work a flexible schedule based on department and lodge needs, including evenings, weekends and holidays
Must have unrestricted work authorization in the U.S.
No housing or relocation will be provided
Preferred Qualifications
Passion for service
Intellectual curiosity, positive attitude, self‑motivation, and curiosity about developing a modern family vacation business
Pursuing a Bachelor’s degree in hospitality, business or a related field
Physical Qualifications
Regular walking, standing, hearing, and talking
May involve stooping, kneeling, or crouching
May involve close vision, color vision, depth perception, and focus adjustment; use of hands and fingers for typing on keyboard and using a mouse
Ability to lift up to 30 pounds
About Great Wolf
Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print – adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family‑oriented environment where Pack Members have opportunities to improve every day and grow along with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Great Wolf Lodge will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
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Pay: $18
The Great Wolf Summer Hospitality Internship is a 10‑week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real‑life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full‑time positions and/or Great Wolf’s Management Development Program.
Program Details
10 weeks in a frontline position in disciplines such as Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage
1 job‑shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines
A meaningful project to execute and present to the lodge leadership team at the conclusion of the program
On‑the‑job, self‑paced and classroom style learning for your assigned discipline (no prior experience required!)
Opportunity to network with program participants within your lodge and across the company
Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen
What You Will Gain
Real‑life experience and on‑the‑job training for key frontline positions
Experience creating, preparing and presenting to a leadership team
Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders
Frequent feedback and coaching to support your growth and development throughout the program and beyond
Opportunity to work and learn from a diverse set of pack members and leaders
Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry
Responsibilities
Handle the day‑to‑day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
Complete assigned project and present to lodge leadership team
Participate in a professional development series to develop both soft and technical skills
Maintain a work area that adheres to the highest standards of cleanliness, presentation and service
Enhance the guest experience through providing exceptional customer service
Adhere to daily operating and safety procedures
Regularly attend and arrive punctually to all scheduled work periods
Required Qualifications
High School diploma or equivalent
Current enrollment in an Associate’s degree or Bachelor’s degree program
Available to complete at least a 10‑week program (May to August)
A cumulative 3.0 GPA minimum
Basic math skills with ability to add, subtract, multiply and divide
Excellent written and verbal communication skills
Ability to read, write, and interpret instructional documents such as reports and procedure manuals
Ability to work a flexible schedule based on department and lodge needs, including evenings, weekends and holidays
Must have unrestricted work authorization in the U.S.
No housing or relocation will be provided
Preferred Qualifications
Passion for service
Intellectual curiosity, positive attitude, self‑motivation, and curiosity about developing a modern family vacation business
Pursuing a Bachelor’s degree in hospitality, business or a related field
Physical Qualifications
Regular walking, standing, hearing, and talking
May involve stooping, kneeling, or crouching
May involve close vision, color vision, depth perception, and focus adjustment; use of hands and fingers for typing on keyboard and using a mouse
Ability to lift up to 30 pounds
About Great Wolf
Join our Pack! Across North America, our Pack numbers in the thousands, and we are growing as we expand our paw print – adding new lodges each year. Driven by our purpose to Bring Joy to Families, Great Wolf Pack Members act as one pack to show we care, use our imaginations, and make it personal for our guests and each other every day. Great Wolf Lodge is a fun, safe and family‑oriented environment where Pack Members have opportunities to improve every day and grow along with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Great Wolf Lodge will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
#J-18808-Ljbffr