Advanced Medical Support Assistant - Incentive May Be Authorized
U.S. Department of Veterans Affairs, Smyrna, GA, United States
Summary
The Alaska VA Healthcare System is looking to fill Advanced Medical Support Assistant positions in Community Based Outpatient Clinics (CBOCs) in Juneau, AK and Fairbanks, AK. A recruitment or relocation incentive may be authorized. This announcement will remain open until the closing date, 5/26/2026. Candidates will be evaluated based on the cut‑off date, 4/29/2026.
Qualifications
To qualify for this position, applicants must meet all requirements by the announcement closing date.
Basic Requirements
United States Citizenship (non‑citizens may be appointed only when recruitment of qualified citizens is not possible)
English language proficiency
High‑school diploma, GED, or equivalent proficiency certificate
One year of specialized experience equivalent to GS‑5 in an advanced or complex clinical setting, including scheduling appointments across multiple clinics, coordinating services among diverse medical providers, and advanced knowledge of medical terminology and technical health‑care processes
Advanced knowledge of policies and procedures related to coordinated care delivery and patient support functions (appointment cycles, referrals, follow‑up care, overbooking, provider availability, etc.)
Advanced knowledge of medical terminology
Reference: VA Handbook 5005/117 – Medical Support Assistant Qualification Standard (GS‑679), published August 1 2019. For more information, visit https://www.va.gov/ohrm/QualificationStandards/
Full performance level of this vacancy is GS‑6.
Physical requirements: This occupation is primarily sedentary; no specific physical requirements beyond normal standing or walking.
Duties
Total rewards include competitive salary, regular increases, and benefits
Provide administrative support to clinical colleagues in the care of Veterans
Determine health‑care eligibility for Veteran patients
Administer processing of Veterans for enrollment, benefits, and registration
Counsel Veterans regarding entitlement enrollment for health‑care benefits and special programs
Obtain essential information and documentation for enrollment activities
Perform scheduling functions – appointments, cancellations, rescheduling
Facilitate communication between Veterans and consult departments
Support inpatient units and wards with administrative duties during day, evening, night, and weekend shifts
Process and maintain inpatient medical records
Enter manual and electronic data; collate statistical information
Enter physician orders and consult requests
Prepare Veteran patient statistics
Provide reception to incoming and outgoing customers and communication
Utilize Microsoft Office to compile data and formulate reports
Work schedule: Monday–Friday, 08:00–16:30 (typical tour of duty)
Recruitment incentive (sign‑on bonus) and relocation incentive may be authorized
Paid Time Off: 37–50 days per year (13–26 days annual leave, 13 days sick leave, 11 paid federal holidays)
Parental leave: Up to 12 weeks of paid leave after 12 months of employment (birth, adoption or foster placement)
Child‑care subsidy: After 60 days of employment, full‑time employees with family income below $144,000 may receive up to 25 % of eligible childcare costs, up to a monthly maximum of $416.66
Retirement benefits: Traditional federal pension (5‑year vesting) and federal 401(k) with up to 5 % employer contribution
Insurance: Federal health, vision, dental, term life, long‑term care (many programs transferable into retirement)
Telework: Not available; position is exempt from virtual work
Financial disclosure: Not required
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The Alaska VA Healthcare System is looking to fill Advanced Medical Support Assistant positions in Community Based Outpatient Clinics (CBOCs) in Juneau, AK and Fairbanks, AK. A recruitment or relocation incentive may be authorized. This announcement will remain open until the closing date, 5/26/2026. Candidates will be evaluated based on the cut‑off date, 4/29/2026.
Qualifications
To qualify for this position, applicants must meet all requirements by the announcement closing date.
Basic Requirements
United States Citizenship (non‑citizens may be appointed only when recruitment of qualified citizens is not possible)
English language proficiency
High‑school diploma, GED, or equivalent proficiency certificate
One year of specialized experience equivalent to GS‑5 in an advanced or complex clinical setting, including scheduling appointments across multiple clinics, coordinating services among diverse medical providers, and advanced knowledge of medical terminology and technical health‑care processes
Advanced knowledge of policies and procedures related to coordinated care delivery and patient support functions (appointment cycles, referrals, follow‑up care, overbooking, provider availability, etc.)
Advanced knowledge of medical terminology
Reference: VA Handbook 5005/117 – Medical Support Assistant Qualification Standard (GS‑679), published August 1 2019. For more information, visit https://www.va.gov/ohrm/QualificationStandards/
Full performance level of this vacancy is GS‑6.
Physical requirements: This occupation is primarily sedentary; no specific physical requirements beyond normal standing or walking.
Duties
Total rewards include competitive salary, regular increases, and benefits
Provide administrative support to clinical colleagues in the care of Veterans
Determine health‑care eligibility for Veteran patients
Administer processing of Veterans for enrollment, benefits, and registration
Counsel Veterans regarding entitlement enrollment for health‑care benefits and special programs
Obtain essential information and documentation for enrollment activities
Perform scheduling functions – appointments, cancellations, rescheduling
Facilitate communication between Veterans and consult departments
Support inpatient units and wards with administrative duties during day, evening, night, and weekend shifts
Process and maintain inpatient medical records
Enter manual and electronic data; collate statistical information
Enter physician orders and consult requests
Prepare Veteran patient statistics
Provide reception to incoming and outgoing customers and communication
Utilize Microsoft Office to compile data and formulate reports
Work schedule: Monday–Friday, 08:00–16:30 (typical tour of duty)
Recruitment incentive (sign‑on bonus) and relocation incentive may be authorized
Paid Time Off: 37–50 days per year (13–26 days annual leave, 13 days sick leave, 11 paid federal holidays)
Parental leave: Up to 12 weeks of paid leave after 12 months of employment (birth, adoption or foster placement)
Child‑care subsidy: After 60 days of employment, full‑time employees with family income below $144,000 may receive up to 25 % of eligible childcare costs, up to a monthly maximum of $416.66
Retirement benefits: Traditional federal pension (5‑year vesting) and federal 401(k) with up to 5 % employer contribution
Insurance: Federal health, vision, dental, term life, long‑term care (many programs transferable into retirement)
Telework: Not available; position is exempt from virtual work
Financial disclosure: Not required
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