Customer Service Representative
VCA Animal Hospitals, Rohnert Park, CA, United States
In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. This position pays $20/hr - $23/hr, dependent on experience, education, certification, etc.
Responsibilities
Warmly greet clients in person or over the phone.
Handle telephone calls, texts, emails, WOOFware and Teams messages.
Manage patient check‑ins, appointment scheduling, and confirmations.
Explain treatment plan fees and invoicing to clients.
Provide information about our products and services, including educating clients on medical vs. non‑medical pet care.
Offer alternate payment methods to clients.
Manage patient records for appointments.
Oversee electronic medical records, reports, and correspondences.
Ensure appointments, medical records, and electronic payments are well‑organized.
Demonstrate a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
Make quality decisions to choose the most appropriate course of action.
Develop and maintain excellent listening and communication skills with management, doctors, clients, and associates.
Participate in webinars and other continuing education opportunities to expand your knowledge and skills.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
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Responsibilities
Warmly greet clients in person or over the phone.
Handle telephone calls, texts, emails, WOOFware and Teams messages.
Manage patient check‑ins, appointment scheduling, and confirmations.
Explain treatment plan fees and invoicing to clients.
Provide information about our products and services, including educating clients on medical vs. non‑medical pet care.
Offer alternate payment methods to clients.
Manage patient records for appointments.
Oversee electronic medical records, reports, and correspondences.
Ensure appointments, medical records, and electronic payments are well‑organized.
Demonstrate a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
Make quality decisions to choose the most appropriate course of action.
Develop and maintain excellent listening and communication skills with management, doctors, clients, and associates.
Participate in webinars and other continuing education opportunities to expand your knowledge and skills.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
#J-18808-Ljbffr