Automotive Service Department Business Development Agent / call agent
Celebration Chevrolet, Aurora, CO, United States
Service Department Business Development Agent Celebration Chevrolet is growing, and we're looking for a motivated, customer-focused Business Development Agent to join our Service Department team!
As a Service BDC Agent, you'll be the first point of contact for customers scheduling service appointments. Your role is critical in delivering exceptional customer experiences and supporting the success of our high-performing service department.
What You'll Do:
Handle inbound and outbound calls, texts, and emails to schedule service appointments
Follow up with customers on missed or declined services
Maintain detailed records of customer interactions in our CRM system
Work closely with Service Advisors and Technicians to ensure customer satisfaction
Assist with daily appointment confirmations and rescheduling as needed
What We're Looking For:
Previous BDC, call center, or customer service experience (automotive experience a plus!)
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Tech-savvy and comfortable using scheduling and CRM software
A friendly, professional attitude and a passion for helping others
Why Work With Us?
Be part of a supportive, high-energy team at a locally loved dealership
Opportunities for advancement and ongoing training
Competitive pay structure and benefits
Positive, inclusive work culture
As a Service BDC Agent, you'll be the first point of contact for customers scheduling service appointments. Your role is critical in delivering exceptional customer experiences and supporting the success of our high-performing service department.
What You'll Do:
Handle inbound and outbound calls, texts, and emails to schedule service appointments
Follow up with customers on missed or declined services
Maintain detailed records of customer interactions in our CRM system
Work closely with Service Advisors and Technicians to ensure customer satisfaction
Assist with daily appointment confirmations and rescheduling as needed
What We're Looking For:
Previous BDC, call center, or customer service experience (automotive experience a plus!)
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Tech-savvy and comfortable using scheduling and CRM software
A friendly, professional attitude and a passion for helping others
Why Work With Us?
Be part of a supportive, high-energy team at a locally loved dealership
Opportunities for advancement and ongoing training
Competitive pay structure and benefits
Positive, inclusive work culture