Alterations Customer Service Representative
David's Bridal, Coral Gables, FL, United States
Overview
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and for delivering a superior customer experience. The CSR is responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups. The CSR reports to the Store Manager.
Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely; adapt style to suit customers; problem solve; maintain excellent phone skills; and resolve conflict.
Use systems to manage customer flow to deliver a five-star customer experience.
Meet service vows including Prepare, Welcome, Meet Needs, and Be There for all customers; perform operational checklist tasks and address emotional and practical customer needs.
Provide an exceptional service experience to multiple customers at once; proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Explain how alterations can enhance dress fitting in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by policy.
Greet and escort alterations customers to and from appointments.
Press, steam, and spot clean merchandise; follow quality control guidelines and inspect garments altered/steamed/pressed to verify pristine condition before final delivery.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pickups, and first quality standards for all merchandise.
Support cash wrap behaviors and process transactions with accuracy to ensure customers feel celebrated.
Seek assistance from the Alterations Manager to address issues beyond own ability to resolve.
Maintain a clean and well-organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and communicate with customers.
Manual dexterity to operate POS terminals, count money, steam garments, use computers and phones, sew and perform fittings as needed.
Ability to lift/move up to 10 pounds; vision requirements for close and distant viewing and computer use.
Education & Credentials
High school diploma or equivalent
1-2 years of prior retail experience in apparel or a specialty store
Prior sewing experience is helpful
Prior experience with computerized POS systems
Part Time Benefits Include
Rewarding environment and competitive pay
Team bonus
Dayforce Wallet – Get Paid Early
Generous team member discount after first pay period
Vision care
Supplemental insurances – critical illness, hospital indemnity and accidental injury
401K program
Discounts for identity theft protection
Discounts for home and auto insurance
Discounts for mobile
Legal benefits (MetLife Hyatt Legal Plans)
Pet insurance
DEI & Accommodations
David’s Bridal is committed to Diversity, Equity, and Inclusion. We encourage applications from all qualified candidates and provide accommodations to applicants with disabilities. For accommodation requests, contact Human Resources at humanresources@dbi.com or 610.943.6200.
Disclaimer: The preceding job description highlights the general nature and level of work performed by employees in this classification. It is not a comprehensive description of all duties, responsibilities, and qualifications. The starting pay rate varies based on factors including position, location, training, and experience. The base pay range of $15-18/hr is specific to the state this role is posted in and may not apply to other locations.
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The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and for delivering a superior customer experience. The CSR is responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups. The CSR reports to the Store Manager.
Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely; adapt style to suit customers; problem solve; maintain excellent phone skills; and resolve conflict.
Use systems to manage customer flow to deliver a five-star customer experience.
Meet service vows including Prepare, Welcome, Meet Needs, and Be There for all customers; perform operational checklist tasks and address emotional and practical customer needs.
Provide an exceptional service experience to multiple customers at once; proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Explain how alterations can enhance dress fitting in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by policy.
Greet and escort alterations customers to and from appointments.
Press, steam, and spot clean merchandise; follow quality control guidelines and inspect garments altered/steamed/pressed to verify pristine condition before final delivery.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pickups, and first quality standards for all merchandise.
Support cash wrap behaviors and process transactions with accuracy to ensure customers feel celebrated.
Seek assistance from the Alterations Manager to address issues beyond own ability to resolve.
Maintain a clean and well-organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and communicate with customers.
Manual dexterity to operate POS terminals, count money, steam garments, use computers and phones, sew and perform fittings as needed.
Ability to lift/move up to 10 pounds; vision requirements for close and distant viewing and computer use.
Education & Credentials
High school diploma or equivalent
1-2 years of prior retail experience in apparel or a specialty store
Prior sewing experience is helpful
Prior experience with computerized POS systems
Part Time Benefits Include
Rewarding environment and competitive pay
Team bonus
Dayforce Wallet – Get Paid Early
Generous team member discount after first pay period
Vision care
Supplemental insurances – critical illness, hospital indemnity and accidental injury
401K program
Discounts for identity theft protection
Discounts for home and auto insurance
Discounts for mobile
Legal benefits (MetLife Hyatt Legal Plans)
Pet insurance
DEI & Accommodations
David’s Bridal is committed to Diversity, Equity, and Inclusion. We encourage applications from all qualified candidates and provide accommodations to applicants with disabilities. For accommodation requests, contact Human Resources at humanresources@dbi.com or 610.943.6200.
Disclaimer: The preceding job description highlights the general nature and level of work performed by employees in this classification. It is not a comprehensive description of all duties, responsibilities, and qualifications. The starting pay rate varies based on factors including position, location, training, and experience. The base pay range of $15-18/hr is specific to the state this role is posted in and may not apply to other locations.
#J-18808-Ljbffr