Terminal Operator I
Ash Grove Cement Company, Owasso, OK, United States
Customer Service Representative
Responsible for intake of customer orders and timely delivery of product to customers through a local call center servicing the surrounding areas of Barboursville, Charleston, and Huntington, WV. Must schedule and dispatch drivers while maintaining safety and efficiency goals.
Key Responsibilities
Strong problem‑solving skills in a fast‑paced environment, balancing excellent customer service with safety and efficiency guidelines.
Computer proficient and able to learn multiple software levels (Command, Trakit, Universal, Microsoft Office, iPhone, tablet applications).
Show pleasant, accommodating demeanor over the phone and maintain a professional attitude with internal and external customers in a high‑volume call setting.
Respond to stressful situations and customers in a professional, courteous manner.
Good listening skills and ability to address customer complaints or concerns.
Learn extensive product line and its applications.
Work directly with sales staff on pricing and quoting.
Collaborate with accounts receivable and credit manager regarding all accounts.
Accurately record delivery and product information into Command Dispatch Systems and negotiate delivery times with customers.
Schedule, dispatch, and control drivers to satisfy customer demand while maintaining safety and efficiency goals.
Support and collaborate with operations and frontline employees while complying with DOT regulations.
Navigate GPS systems; assist drivers in locating job sites.
Determine travel time to jobs and select optimal plant locations.
Manage a fleet of up to 60+ trucks at one time.
Coordinate next‑day delivery schedule and adhere to Federal Hours of Service rules.
Record accurate delivery and product information on orders.
Work overtime and varying shifts, including early mornings, late afternoons, and Saturdays.
Maintain timely and regular attendance.
Education / Experience
1+ year of experience in customer service, dispatch, production, equipment, maintenance, or quality control.
Experience with ready mix or building supply highly desired.
Physical Requirements
Regularly sit for long periods, use a computer, and handle frequent phone use.
Occasional bending, kneeling, squatting, climbing, standing, and walking.
Frequent reaching and fine‑motor repetitive tasks.
Occasional lifting of up to 50 lbs.
Benefits
Highly competitive base pay.
Comprehensive medical, dental, and disability benefits.
Group retirement savings program.
Health and wellness programs.
Inclusive culture with opportunities for growth, development, and internal promotion.
Central Supply Company, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
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Responsible for intake of customer orders and timely delivery of product to customers through a local call center servicing the surrounding areas of Barboursville, Charleston, and Huntington, WV. Must schedule and dispatch drivers while maintaining safety and efficiency goals.
Key Responsibilities
Strong problem‑solving skills in a fast‑paced environment, balancing excellent customer service with safety and efficiency guidelines.
Computer proficient and able to learn multiple software levels (Command, Trakit, Universal, Microsoft Office, iPhone, tablet applications).
Show pleasant, accommodating demeanor over the phone and maintain a professional attitude with internal and external customers in a high‑volume call setting.
Respond to stressful situations and customers in a professional, courteous manner.
Good listening skills and ability to address customer complaints or concerns.
Learn extensive product line and its applications.
Work directly with sales staff on pricing and quoting.
Collaborate with accounts receivable and credit manager regarding all accounts.
Accurately record delivery and product information into Command Dispatch Systems and negotiate delivery times with customers.
Schedule, dispatch, and control drivers to satisfy customer demand while maintaining safety and efficiency goals.
Support and collaborate with operations and frontline employees while complying with DOT regulations.
Navigate GPS systems; assist drivers in locating job sites.
Determine travel time to jobs and select optimal plant locations.
Manage a fleet of up to 60+ trucks at one time.
Coordinate next‑day delivery schedule and adhere to Federal Hours of Service rules.
Record accurate delivery and product information on orders.
Work overtime and varying shifts, including early mornings, late afternoons, and Saturdays.
Maintain timely and regular attendance.
Education / Experience
1+ year of experience in customer service, dispatch, production, equipment, maintenance, or quality control.
Experience with ready mix or building supply highly desired.
Physical Requirements
Regularly sit for long periods, use a computer, and handle frequent phone use.
Occasional bending, kneeling, squatting, climbing, standing, and walking.
Frequent reaching and fine‑motor repetitive tasks.
Occasional lifting of up to 50 lbs.
Benefits
Highly competitive base pay.
Comprehensive medical, dental, and disability benefits.
Group retirement savings program.
Health and wellness programs.
Inclusive culture with opportunities for growth, development, and internal promotion.
Central Supply Company, a CRH Company, is an affirmative action and equal opportunity employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
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