Senior Technology Support
Walmart, Bentonville, AR, United States
Senior Technology Support (Executive Support Service)
Position Summary…
What you’ll do
This role goes beyond traditional support; it requires anticipation, discretion, and ownership. This individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
Executive-Focused Support
Provide white‑glove, concierge‑level IT support to senior executives and their staff.
Serve as a single point of ownership for executive technical issues from intake through resolution.
Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Proactive Technology Management
Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
Conduct regular executive environment health checks.
Incident Response & Escalation
Respond rapidly to high‑priority incidents, including after‑hours via pager rotation.
Drive end‑to‑end incident management, coordinating across infrastructure, networking, and application teams.
Operate with urgency and precision during business‑critical events.
Collaboration & Meeting Support
Ensure flawless execution of executive meetings, board sessions, and high‑visibility events.
Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Technology Advisory
Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
Translate technical concepts into clear, business‑relevant language.
Continuous Improvement
Identify patterns and recurring issues; drive root cause analysis and long‑term fixes.
Contribute to knowledge management and automation initiatives to improve service efficiency.
Partner with engineering teams to influence product and service improvements.
What you’ll bring – Technical Expertise
Strong experience in executive IT support or high‑touch enterprise support environments.
Deep knowledge of:
Windows and macOS ecosystems
Mobile device management (iOS/Android)
Collaboration tools (Microsoft 365, Teams, Zoom)
Networking fundamentals (VPN, Wi‑Fi, remote access)
Familiarity with AV/conferencing technologies and executive meeting environments.
What you’ll bring – Service Excellence Mindset
Proven ability to deliver white‑glove, customer‑first support.
High attention to detail with a bias for action and ownership.
Ability to remain calm and effective under pressure.
What you’ll bring – Communication & Presence
Strong interpersonal skills with the ability to engage confidently with senior leadership.
Exceptional verbal and written communication.
High level of professionalism, discretion, and confidentiality.
What you’ll bring – Operational Rigor
Strong troubleshooting and analytical problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced, high‑stakes environment.
Experience working in on‑call or 24/7 support models.
Benefits
401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans.
Health benefits include medical, vision and dental coverage.
Paid time off includes sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
Live Better U – Walmart‑paid education benefit program for full‑time and part‑time associates.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
Minimum Qualifications
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area.
OR 4 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications
Leading project teams, supervisory experience.
Background in creating inclusive digital experiences, knowledge of WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Primary Location
703 Associate Dr, Bentonville, AR 72716, United States of America
#J-18808-Ljbffr
Position Summary…
What you’ll do
This role goes beyond traditional support; it requires anticipation, discretion, and ownership. This individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
Executive-Focused Support
Provide white‑glove, concierge‑level IT support to senior executives and their staff.
Serve as a single point of ownership for executive technical issues from intake through resolution.
Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Proactive Technology Management
Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
Conduct regular executive environment health checks.
Incident Response & Escalation
Respond rapidly to high‑priority incidents, including after‑hours via pager rotation.
Drive end‑to‑end incident management, coordinating across infrastructure, networking, and application teams.
Operate with urgency and precision during business‑critical events.
Collaboration & Meeting Support
Ensure flawless execution of executive meetings, board sessions, and high‑visibility events.
Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Technology Advisory
Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
Translate technical concepts into clear, business‑relevant language.
Continuous Improvement
Identify patterns and recurring issues; drive root cause analysis and long‑term fixes.
Contribute to knowledge management and automation initiatives to improve service efficiency.
Partner with engineering teams to influence product and service improvements.
What you’ll bring – Technical Expertise
Strong experience in executive IT support or high‑touch enterprise support environments.
Deep knowledge of:
Windows and macOS ecosystems
Mobile device management (iOS/Android)
Collaboration tools (Microsoft 365, Teams, Zoom)
Networking fundamentals (VPN, Wi‑Fi, remote access)
Familiarity with AV/conferencing technologies and executive meeting environments.
What you’ll bring – Service Excellence Mindset
Proven ability to deliver white‑glove, customer‑first support.
High attention to detail with a bias for action and ownership.
Ability to remain calm and effective under pressure.
What you’ll bring – Communication & Presence
Strong interpersonal skills with the ability to engage confidently with senior leadership.
Exceptional verbal and written communication.
High level of professionalism, discretion, and confidentiality.
What you’ll bring – Operational Rigor
Strong troubleshooting and analytical problem‑solving skills.
Ability to manage multiple priorities in a fast‑paced, high‑stakes environment.
Experience working in on‑call or 24/7 support models.
Benefits
401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans.
Health benefits include medical, vision and dental coverage.
Paid time off includes sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.
Live Better U – Walmart‑paid education benefit program for full‑time and part‑time associates.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
Minimum Qualifications
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area.
OR 4 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications
Leading project teams, supervisory experience.
Background in creating inclusive digital experiences, knowledge of WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Primary Location
703 Associate Dr, Bentonville, AR 72716, United States of America
#J-18808-Ljbffr