Case Manager (Rep Payee & RSP)
Bethesda House of Schenectady, Inc., Schenectady, NY, United States
Overview
At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.
Our dedicated
Case Management team
is trained to treat individuals with dignity and respect. A thorough intake is completed to assess immediate needs, eligibility for programs, and connection to area service providers. Through consistent follow-up, fostering and cultivating trust, and developing relationships, our clients receive the support network they need to better their livelihood.
Case Managers
providing triage and crisis case management to single adults needing housing or eviction prevention. They provide assistance to obtain secure and sustainable housing solutions and are the point of access to permanent housing.
Onsite , Full-time, Non-exempt position
Pay Rate : $23/hour
Schedule : M-F, 8am-4:30pm (40 hrs/week)
The
Custodial Accounts/Rep Payee
Case Manager manages SSI/SSD benefits for the Custodial Accounts program participants, ensuring food, shelter, clothing, and medical bills are paid while educating and assisting clients in financial management, banking, and budgeting, moving them towards financial independence.
Key Responsibilities
include:
Meet with clients approved for RSP once a month and in crisis situations when necessary and make referrals as needed.
Map out and enforce weekly a budget,
Ensure all necessities are met and paid for (rent, food, utilities, medical care),
Communicate directly with landlords, bill providers, etc. on behalf of client,
Provide financial advice and recommendations for proper spending habits
Work with new clients to complete paperwork, which identifies Bethesda House as the rep payee
Complete accurately and timely HMIS data entry
Provide face-to-face and telephone client engagement
Attend meetings as assigned and represent the agency in various community meetings
Maintain interactions/relationships with guests within the confines of appropriate professional boundaries and follow confidentiality policies
The
Residential Support Program (RSP)
Case Manager manages all components of the RSP subsidy program, including intake/assessment, crisis intervention, homelessness prevention, rapid re-housing, outreach and referral, and information services.
Key Responsibilities
include:
Oversee accurate, real-time tracking and allocation of client subsidies, ensuring responsible stewardship of funding and compliance with program requirements
Partner with Finance on approvals, documentation, and monthly reconciliation to maintain alignment, accuracy, and timely processing of funds
Conduct client intakes and assessments, guiding application completion and submission to expedite access to housing resources
Monitor participant eligibility and progress throughout the funding period, making adjustments to ensure appropriate and effective use of subsidies
Optimize funding across housing and eviction prevention initiatives to maximize program impact and reach
Conduct housing inspections to ensure safe, stable, and compliant living environments for program participants
Qualifications
Bachelor’s degree (or pursuing a bachelor’s degree) in human services or related field
Experience providing services to the homeless or related human services necessary
Knowledge of agencies, programs, and services in the community
Demonstrated ability to effectively engage and support individuals experiencing homelessness, mental illness, substance use challenges, and those who may be difficult to engage
Valid driver’s license (for one + years), ability to safely transport clients as needed to support access to services and housing stability.
Strong computer proficiency, including experience with data entry, tracking systems, and working with financial or program-related data
Ability to manage a full-time schedule in a fast-paced environment while maintaining accuracy, organization, and attention to detail
Skilled in conflict resolution, with the ability to navigate challenging situations professionally and achieve constructive outcomes
Proven ability to prioritize tasks and meet deadlines, including flexibility to adjust work hours when necessary to meet program goals
Commitment to professionalism, consistently representing the agency with integrity, respect, and cultural sensitivity in all interactions
Knowledge of eligibility criteria and application processes for mainstream/entitlement programs helpful
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.
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At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms. Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care. We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County. We provide integrated primary care and behavioral health treatment programs and assist with providing access to financial and educational resources where applicable.
Our dedicated
Case Management team
is trained to treat individuals with dignity and respect. A thorough intake is completed to assess immediate needs, eligibility for programs, and connection to area service providers. Through consistent follow-up, fostering and cultivating trust, and developing relationships, our clients receive the support network they need to better their livelihood.
Case Managers
providing triage and crisis case management to single adults needing housing or eviction prevention. They provide assistance to obtain secure and sustainable housing solutions and are the point of access to permanent housing.
Onsite , Full-time, Non-exempt position
Pay Rate : $23/hour
Schedule : M-F, 8am-4:30pm (40 hrs/week)
The
Custodial Accounts/Rep Payee
Case Manager manages SSI/SSD benefits for the Custodial Accounts program participants, ensuring food, shelter, clothing, and medical bills are paid while educating and assisting clients in financial management, banking, and budgeting, moving them towards financial independence.
Key Responsibilities
include:
Meet with clients approved for RSP once a month and in crisis situations when necessary and make referrals as needed.
Map out and enforce weekly a budget,
Ensure all necessities are met and paid for (rent, food, utilities, medical care),
Communicate directly with landlords, bill providers, etc. on behalf of client,
Provide financial advice and recommendations for proper spending habits
Work with new clients to complete paperwork, which identifies Bethesda House as the rep payee
Complete accurately and timely HMIS data entry
Provide face-to-face and telephone client engagement
Attend meetings as assigned and represent the agency in various community meetings
Maintain interactions/relationships with guests within the confines of appropriate professional boundaries and follow confidentiality policies
The
Residential Support Program (RSP)
Case Manager manages all components of the RSP subsidy program, including intake/assessment, crisis intervention, homelessness prevention, rapid re-housing, outreach and referral, and information services.
Key Responsibilities
include:
Oversee accurate, real-time tracking and allocation of client subsidies, ensuring responsible stewardship of funding and compliance with program requirements
Partner with Finance on approvals, documentation, and monthly reconciliation to maintain alignment, accuracy, and timely processing of funds
Conduct client intakes and assessments, guiding application completion and submission to expedite access to housing resources
Monitor participant eligibility and progress throughout the funding period, making adjustments to ensure appropriate and effective use of subsidies
Optimize funding across housing and eviction prevention initiatives to maximize program impact and reach
Conduct housing inspections to ensure safe, stable, and compliant living environments for program participants
Qualifications
Bachelor’s degree (or pursuing a bachelor’s degree) in human services or related field
Experience providing services to the homeless or related human services necessary
Knowledge of agencies, programs, and services in the community
Demonstrated ability to effectively engage and support individuals experiencing homelessness, mental illness, substance use challenges, and those who may be difficult to engage
Valid driver’s license (for one + years), ability to safely transport clients as needed to support access to services and housing stability.
Strong computer proficiency, including experience with data entry, tracking systems, and working with financial or program-related data
Ability to manage a full-time schedule in a fast-paced environment while maintaining accuracy, organization, and attention to detail
Skilled in conflict resolution, with the ability to navigate challenging situations professionally and achieve constructive outcomes
Proven ability to prioritize tasks and meet deadlines, including flexibility to adjust work hours when necessary to meet program goals
Commitment to professionalism, consistently representing the agency with integrity, respect, and cultural sensitivity in all interactions
Knowledge of eligibility criteria and application processes for mainstream/entitlement programs helpful
This description does not contain a comprehensive list of duties, responsibilities or activities that are required of the employee. Additional duties and responsibilities may be assigned as needed and at any time with or without notice. All offers of employment are contingent upon successful completion of a background check including a DMV record search if driving is required for the position.
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