Front Office Operator
Phoenixheart, Glendale, AZ, United States
Position Summary
The Front Office Operator serves as the first point of contact for patients and callers, managing a high volume of incoming calls and front desk interactions in a fast-paced medical environment. This role requires strong attention to detail, sound judgment, and a commitment to delivering exceptional patient experiences. Candidates with a background in customer service, healthcare, or call center operations are encouraged to apply.
Duties and Responsibilities
Answer and manage a high volume of incoming calls, directing callers appropriately based on their needs
Schedule, confirm, and cancel patient appointments using the practice management system
Register new patients and accurately import and maintain patient demographic and insurance information
Verify insurance eligibility and collect applicable co-pays or balances at time of service
Greet and check in patients in a professional and welcoming manner
Coordinate with clinical staff to ensure smooth patient flow throughout the practice
Respond to patient inquiries in person, by phone, and through the patient portal
Maintain confidentiality of all patient information in compliance with HIPAA regulations
Any and all other duties as assigned dependent upon department/practice needs
Requirements
Qualifications
Minimum 2+ years of high-volume call center or medical office experience.
Professional and pleasant attitude.
Ability to solve problems, prioritize and multi-task in a deadline driven environment.
Ability to make independent decisions regarding matters of significance.
Work with little to no supervision.
Ability to work outside core business hours as needed.
Able to work in a team environment and interact positively with team members.
Goal oriented, with excellent time management and organizational skills.
Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization.
Excellent verbal & written communication skills.
Keenly attentive to detail.
Ability to keep sensitive information confidential.
High level of proficiency with PC based software programs.
Desired Qualifications
Experience with electronic medical records
Medical Clinic experience
Scheduling and multi phone line operation experience
Bilingual (English/Spanish) a plus
Education
High school diploma or equivalent required; medical office or healthcare administration certification preferred
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The Front Office Operator serves as the first point of contact for patients and callers, managing a high volume of incoming calls and front desk interactions in a fast-paced medical environment. This role requires strong attention to detail, sound judgment, and a commitment to delivering exceptional patient experiences. Candidates with a background in customer service, healthcare, or call center operations are encouraged to apply.
Duties and Responsibilities
Answer and manage a high volume of incoming calls, directing callers appropriately based on their needs
Schedule, confirm, and cancel patient appointments using the practice management system
Register new patients and accurately import and maintain patient demographic and insurance information
Verify insurance eligibility and collect applicable co-pays or balances at time of service
Greet and check in patients in a professional and welcoming manner
Coordinate with clinical staff to ensure smooth patient flow throughout the practice
Respond to patient inquiries in person, by phone, and through the patient portal
Maintain confidentiality of all patient information in compliance with HIPAA regulations
Any and all other duties as assigned dependent upon department/practice needs
Requirements
Qualifications
Minimum 2+ years of high-volume call center or medical office experience.
Professional and pleasant attitude.
Ability to solve problems, prioritize and multi-task in a deadline driven environment.
Ability to make independent decisions regarding matters of significance.
Work with little to no supervision.
Ability to work outside core business hours as needed.
Able to work in a team environment and interact positively with team members.
Goal oriented, with excellent time management and organizational skills.
Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization.
Excellent verbal & written communication skills.
Keenly attentive to detail.
Ability to keep sensitive information confidential.
High level of proficiency with PC based software programs.
Desired Qualifications
Experience with electronic medical records
Medical Clinic experience
Scheduling and multi phone line operation experience
Bilingual (English/Spanish) a plus
Education
High school diploma or equivalent required; medical office or healthcare administration certification preferred
#J-18808-Ljbffr