Patient Access Rep
Cardiovascular Institute of the South, Morgan City, LA, United States
About the Role
Acts as the first point of contact for CIS patients and callers
Operates a high-volume, multi-line switchboard in a fast-paced clinical environment
Accurately schedules patient appointments following clinic guidelines
Supports patient care through clear communication, documentation, and professionalism
How You’ll Drive Our Mission Forward
Answer and route 100–150 incoming calls per day in a timely, professional manner
Schedule patient appointments, including follow-ups, diagnostics, and lab services
Accurately document calls, messages, and patient interactions in the EMR
Identify message subject lines and route communications to appropriate care teams
Meet established performance metrics for call response time, call volume, and availability
Maintain patient confidentiality and comply with HIPAA and CIS compliance standards
Communicate effectively with physicians, staff, patients, and external partners
Maintain an organized work area and assist team members as needed
Qualifications
High school diploma preferred
Experience with multi-line phone systems or switchboards preferred
Strong verbal and written communication skills
Ability to manage high call volumes with accuracy and professionalism
Experience or comfort working with electronic medical records (EMR) systems
Strong attention to detail and time-management skills
Team-oriented, dependable, and patient-focused
#J-18808-Ljbffr
Acts as the first point of contact for CIS patients and callers
Operates a high-volume, multi-line switchboard in a fast-paced clinical environment
Accurately schedules patient appointments following clinic guidelines
Supports patient care through clear communication, documentation, and professionalism
How You’ll Drive Our Mission Forward
Answer and route 100–150 incoming calls per day in a timely, professional manner
Schedule patient appointments, including follow-ups, diagnostics, and lab services
Accurately document calls, messages, and patient interactions in the EMR
Identify message subject lines and route communications to appropriate care teams
Meet established performance metrics for call response time, call volume, and availability
Maintain patient confidentiality and comply with HIPAA and CIS compliance standards
Communicate effectively with physicians, staff, patients, and external partners
Maintain an organized work area and assist team members as needed
Qualifications
High school diploma preferred
Experience with multi-line phone systems or switchboards preferred
Strong verbal and written communication skills
Ability to manage high call volumes with accuracy and professionalism
Experience or comfort working with electronic medical records (EMR) systems
Strong attention to detail and time-management skills
Team-oriented, dependable, and patient-focused
#J-18808-Ljbffr