Employment Specialist 3 (WSS3): WorkSource Rainier
State of Washington, Seattle, WA, United States
The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. They should confidently engage in community outreach to connect job seekers with employers. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.
About the Workforce Services Division
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington. It provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
As an Employment Development Specialist, you’ll provide personalized support both in the office and through community outreach to help individuals achieve their employment goals. Your excellent communication and tech skills will be crucial in building trusting relationships and managing program requirements. This role supports our mission of connecting job seekers with employers.
Location: This role is located in South Seattle, Washington and requires in-person attendance at the WorkSource Rainier office.
Responsibilities
Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs.
Use skill, interest, and aptitude tests using informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement.
Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions.
Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor.
Monitor WorkSource program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers.
Collaborate with WorkSource partners regarding enrollments, program guidelines, training recommendations, and negotiate and confirm customer eligibility.
Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.
Required Qualifications
One (1) year as a WorkSource Specialist II or equivalent class within the Employment Security Department, or another state's Employment Security agency.
A Bachelor's degree and two (2) years of relevant experience in workforce development, social services or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, benefits programs, insurance claims, law enforcement and banking.
A combination of education and/or relevant experience equals six (6) or more years.
Required Equity Competencies
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Education to Experience Equivalences
Associate Degree = 2 years | Bachelor’s Degree = 4 years | Master’s Degree or Higher = 5 years
Special Requirements / Conditions of Employment
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Equal Employment Opportunity Statement
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
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About the Workforce Services Division
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington. It provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
As an Employment Development Specialist, you’ll provide personalized support both in the office and through community outreach to help individuals achieve their employment goals. Your excellent communication and tech skills will be crucial in building trusting relationships and managing program requirements. This role supports our mission of connecting job seekers with employers.
Location: This role is located in South Seattle, Washington and requires in-person attendance at the WorkSource Rainier office.
Responsibilities
Provide staff-assisted customer services, such as group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers, and customer needs.
Use skill, interest, and aptitude tests using informal tools to identify employment and/or training goals, develop and monitor service plans, and develop recommendations for continuous improvement.
Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions.
Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
Provide basic information on how to apply for unemployment benefits, direct UI customer concerns, issues, and problems to the liaison or supervisor.
Monitor WorkSource program performance management activity within agency reporting systems and create and disseminate reports as required by supervisors and managers.
Collaborate with WorkSource partners regarding enrollments, program guidelines, training recommendations, and negotiate and confirm customer eligibility.
Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.
Required Qualifications
One (1) year as a WorkSource Specialist II or equivalent class within the Employment Security Department, or another state's Employment Security agency.
A Bachelor's degree and two (2) years of relevant experience in workforce development, social services or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, benefits programs, insurance claims, law enforcement and banking.
A combination of education and/or relevant experience equals six (6) or more years.
Required Equity Competencies
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Education to Experience Equivalences
Associate Degree = 2 years | Bachelor’s Degree = 4 years | Master’s Degree or Higher = 5 years
Special Requirements / Conditions of Employment
Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
Equal Employment Opportunity Statement
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
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