Risk Analyst I
Dexian, New York, NY, United States
Job Description
Job title : Risk Analyst
Location: Atlanta, GA (Hybrid)
Duration : 12+ months
Pay rate range : $29-31.77/hr. on W2
Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
Provide world-class customer service through empathy during complex and escalated customer issues
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
Understand standard operating procedures and operate within the established guidelines to mitigate risk
Document processes and procedures and maintain accurate and detailed records of all transactions
Represent 's brand and provide top-notch service while balancing customer empathy with risk policies
Collaborate effectively with cross‑functional teams to resolve customer-related issues
Identify areas of improvement and propose changes to optimize processes and technology
Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Job title : Risk Analyst
Location: Atlanta, GA (Hybrid)
Duration : 12+ months
Pay rate range : $29-31.77/hr. on W2
Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.
Provide world-class customer service through empathy during complex and escalated customer issues
Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
Understand standard operating procedures and operate within the established guidelines to mitigate risk
Document processes and procedures and maintain accurate and detailed records of all transactions
Represent 's brand and provide top-notch service while balancing customer empathy with risk policies
Collaborate effectively with cross‑functional teams to resolve customer-related issues
Identify areas of improvement and propose changes to optimize processes and technology
Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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