Personal Banker
PNC, Galveston, TX, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where every employee feels respected, valued, and has an opportunity to contribute. As a Personal Banker within PNC's Galveston Branch, you will be based in Galveston, TX.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing and collaborate with ecosystem partners to grow share of wallet.
Drive proactive sales conversations through outbound interactions, service to sales, teller interactions, appointment setting, and effective lobby engagement. Deliver a full PNC conversation with every client interaction to identify appropriate solutions and leverage ecosystem partnerships.
Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, and educate customers on options for managing financial transactions with technology and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manage risk through adherence to all policies and procedures, demonstrate sound judgment within established limits, and participate in branch daily operations to ensure efficient and accurate completion.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and capable of creating customized solutions.
Managing Risk – Assess and manage all risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role, including:
Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience: Typically 3+ years in a related role. An associate’s degree or equivalent is preferred, but a comparable combination of education, certification, and experience (including military service) may be considered.
Education: No degree required.
Certifications: None required.
Licenses: Candidates will be subject to background checks as required by CFPB regulations.
Benefits
PNC offers a comprehensive range of benefits, including medical/prescription drug coverage with an HSAs feature, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, educational assistance, wellness programs, and paid time off such as maternity/parental leave, holidays, vacation, and sick days based on eligibility.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations prohibiting the hiring of individuals with certain criminal histories.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us at AccommodationRequest@pnc.com with the subject line “accommodation request,” including your name, the job ID, and preferred method of contact. Applicants may also call 877-968-7762 and say “Workday.” All information will remain confidential and be used only to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations for qualified individuals with disabilities.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where every employee feels respected, valued, and has an opportunity to contribute. As a Personal Banker within PNC's Galveston Branch, you will be based in Galveston, TX.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing and collaborate with ecosystem partners to grow share of wallet.
Drive proactive sales conversations through outbound interactions, service to sales, teller interactions, appointment setting, and effective lobby engagement. Deliver a full PNC conversation with every client interaction to identify appropriate solutions and leverage ecosystem partnerships.
Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, and educate customers on options for managing financial transactions with technology and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manage risk through adherence to all policies and procedures, demonstrate sound judgment within established limits, and participate in branch daily operations to ensure efficient and accurate completion.
Employee Expectations
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and capable of creating customized solutions.
Managing Risk – Assess and manage all risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role, including:
Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience: Typically 3+ years in a related role. An associate’s degree or equivalent is preferred, but a comparable combination of education, certification, and experience (including military service) may be considered.
Education: No degree required.
Certifications: None required.
Licenses: Candidates will be subject to background checks as required by CFPB regulations.
Benefits
PNC offers a comprehensive range of benefits, including medical/prescription drug coverage with an HSAs feature, dental and vision options, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, educational assistance, wellness programs, and paid time off such as maternity/parental leave, holidays, vacation, and sick days based on eligibility.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA regulations prohibiting the hiring of individuals with certain criminal histories.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us at AccommodationRequest@pnc.com with the subject line “accommodation request,” including your name, the job ID, and preferred method of contact. Applicants may also call 877-968-7762 and say “Workday.” All information will remain confidential and be used only to provide needed reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations for qualified individuals with disabilities.
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