Personal Banker
Stanbic Bank Tanzania, Lincoln, NE, United States
Job Description
NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.
To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e‑mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.
Qualifications
GCSE's or A levels
Experience Required
1 - 2 years experience in Personal and Private Banking
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Key Outputs
Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues.
Act as the point of referral for more complex BCU related queries, handing off the interactions relating to deceased clients and fraud.
Adopt a positive attitude to change and be part of the team’s engagement to ensure a positive adoption of change related project outputs.
Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately.
Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements, attending lunch and learn sessions and pro-actively understanding end to end processes.
Behavioural Competencies
Adopting Practical Approaches
Embracing Change
Examining Information
Following Procedures
Interacting with People
Upholding Standards
Technical Competencies
Active Listening
Contact Centre Customer Relationship Management
Difficult Calls Management
Query Resolution
#J-18808-Ljbffr
NOTE: This role is not open to Relocation or Sponsorship. Isle of Man residents are eligible to apply.
To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e‑mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.
Qualifications
GCSE's or A levels
Experience Required
1 - 2 years experience in Personal and Private Banking
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Key Outputs
Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues.
Act as the point of referral for more complex BCU related queries, handing off the interactions relating to deceased clients and fraud.
Adopt a positive attitude to change and be part of the team’s engagement to ensure a positive adoption of change related project outputs.
Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately.
Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements, attending lunch and learn sessions and pro-actively understanding end to end processes.
Behavioural Competencies
Adopting Practical Approaches
Embracing Change
Examining Information
Following Procedures
Interacting with People
Upholding Standards
Technical Competencies
Active Listening
Contact Centre Customer Relationship Management
Difficult Calls Management
Query Resolution
#J-18808-Ljbffr