Customer Service - Return Agent - Pensacola Airport
National Car Rental, Pensacola, FL, United States
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
The pay for this position starts at $15 / hour.
This position is located at Pensacola Airport (PNS) - 2340 Airport Blvd Pensacola, FL 32504.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Schedules Available
Monday: 5:00am to 2:30pm
Tuesday: 5:00am to 2:30pm
Wednesday: 5:00am to 2:30pm
Thursday: 5:00am to 2:30pm
Friday: OFF
Saturday: OFF
Sunday: 5:00am to 2:30pm
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.
Qualifications
Must have a minimum of 1 year of continuous customer service retail or administrative support experience.
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years.
Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old.
High School Diploma or G.E.D. required.
Candidates with more than 1 excessive speeding violation within the last 3 years will be disqualified.
Equal Opportunity Employer/Disability/Veterans.
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The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
The pay for this position starts at $15 / hour.
This position is located at Pensacola Airport (PNS) - 2340 Airport Blvd Pensacola, FL 32504.
Benefits Package
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
Schedules Available
Monday: 5:00am to 2:30pm
Tuesday: 5:00am to 2:30pm
Wednesday: 5:00am to 2:30pm
Thursday: 5:00am to 2:30pm
Friday: OFF
Saturday: OFF
Sunday: 5:00am to 2:30pm
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned with full tank of gas.
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep lot organized for ease of access and traffic flow.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.
Qualifications
Must have a minimum of 1 year of continuous customer service retail or administrative support experience.
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years.
Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old.
High School Diploma or G.E.D. required.
Candidates with more than 1 excessive speeding violation within the last 3 years will be disqualified.
Equal Opportunity Employer/Disability/Veterans.
#J-18808-Ljbffr