Assistant Manager
EXPRESS, Lexington, KY, United States
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Store
Fayette Mall
Responsibilities
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers.
Assists in developing, inspiring, and retaining top talent
Maintains a positive work environment that encourages strong team morale and a one‑team mentality
Coaches, teaches, and trains sales associates for effective job performance
Partners with the Store Manager to identify high‑performing sales associates and support their growth
Assists in the hiring process for sales associates by participating in interviews and providing feedback to the Store Manager
Supports the Store Manager's analysis of the business and helps execute clear action plans that optimize results and ensure effective execution of all operational activities
Assists in overseeing all aspects of daily store operations
Executes action plans to optimize results
Ensures sales floor coverage to meet customer expectations
Oversees merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
Maintains adherence to company policies and ensures the safety of associates and customers
Manages the execution of the store strategy to achieve performance goals
Optimizes sales and operations opportunities by leading associates to consistently execute merchandising strategies, operational initiatives, loyalty programs, and other company initiatives
Supports a store environment focused on consistently delivering a great in‑store experience
Leads by example in creating a culture of proactive customer engagement to exceed our customers' expectations
Greet and assists all customers in a friendly manner, sharing information on products, promotions, and loyalty programs
Resolves any customer complaints, determines the source of issues, and takes initiative to identify and resolve them
Acts as the customer experience leader, accountable for results of the customer experience and creates action plans to improve performance
Creates a positive in‑store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1–3 of relevant job experience
Proficient in the use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
Benefits & Compensation
PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part‑time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match.
Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Equal Opportunity Employer
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say 'Associate Relations' or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
#J-18808-Ljbffr
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Store
Fayette Mall
Responsibilities
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers.
Assists in developing, inspiring, and retaining top talent
Maintains a positive work environment that encourages strong team morale and a one‑team mentality
Coaches, teaches, and trains sales associates for effective job performance
Partners with the Store Manager to identify high‑performing sales associates and support their growth
Assists in the hiring process for sales associates by participating in interviews and providing feedback to the Store Manager
Supports the Store Manager's analysis of the business and helps execute clear action plans that optimize results and ensure effective execution of all operational activities
Assists in overseeing all aspects of daily store operations
Executes action plans to optimize results
Ensures sales floor coverage to meet customer expectations
Oversees merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store
Maintains adherence to company policies and ensures the safety of associates and customers
Manages the execution of the store strategy to achieve performance goals
Optimizes sales and operations opportunities by leading associates to consistently execute merchandising strategies, operational initiatives, loyalty programs, and other company initiatives
Supports a store environment focused on consistently delivering a great in‑store experience
Leads by example in creating a culture of proactive customer engagement to exceed our customers' expectations
Greet and assists all customers in a friendly manner, sharing information on products, promotions, and loyalty programs
Resolves any customer complaints, determines the source of issues, and takes initiative to identify and resolve them
Acts as the customer experience leader, accountable for results of the customer experience and creates action plans to improve performance
Creates a positive in‑store experience through visual standards
Other essential functions may occur as directed by your supervisor
Required Experience & Qualifications
Education: High School or Equivalent
Years of Experience: 1–3 of relevant job experience
Proficient in the use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non‑business hours
Meets physical requirements
Critical Skills & Attributes
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
Benefits & Compensation
PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part‑time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match.
Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Equal Opportunity Employer
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say 'Associate Relations' or send an e‑mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
#J-18808-Ljbffr