Parts Customer Service Representative
Staffmark Group, Florence, KY, United States
Parts Customer Service Representative
Location: Florence, KY
Pay Rate: $21.00 per hour
Benefits
Good weekly pay that hits on time, every time
Health, dental, and vision benefit because you’re worth it
401(k) retirement plan to help your future
Awesome team with real opportunities to grow
Qualifications
High school diploma or GED required
1‑3 years of customer service or related experience
Strong written and verbal communication skills
Ability to read technical drawings and parts documentation (preferred)
Experience with ERP systems or order entry software (preferred)
Proficient in Microsoft Office
Strong attention to detail and problem‑solving skills
Responsibilities
Communicate professionally with customers via phone, email, and support portal
Verify customer accounts using serial numbers and registration data
Assist customers with machine registration and account setup
Document all customer interactions in the CRM/customer service system
Use technical documentation (part lists, assembly drawings, electrical diagrams) to identify parts
Provide quotes, pricing, and availability for parts and accessories
Enter and confirm sales orders and shipping requirements
Provide order updates, including shipping status and tracking
Coordinate with internal teams to expedite orders and resolve issues
Assist customers with returns, repairs, and restocking requests
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.
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Location: Florence, KY
Pay Rate: $21.00 per hour
Benefits
Good weekly pay that hits on time, every time
Health, dental, and vision benefit because you’re worth it
401(k) retirement plan to help your future
Awesome team with real opportunities to grow
Qualifications
High school diploma or GED required
1‑3 years of customer service or related experience
Strong written and verbal communication skills
Ability to read technical drawings and parts documentation (preferred)
Experience with ERP systems or order entry software (preferred)
Proficient in Microsoft Office
Strong attention to detail and problem‑solving skills
Responsibilities
Communicate professionally with customers via phone, email, and support portal
Verify customer accounts using serial numbers and registration data
Assist customers with machine registration and account setup
Document all customer interactions in the CRM/customer service system
Use technical documentation (part lists, assembly drawings, electrical diagrams) to identify parts
Provide quotes, pricing, and availability for parts and accessories
Enter and confirm sales orders and shipping requirements
Provide order updates, including shipping status and tracking
Coordinate with internal teams to expedite orders and resolve issues
Assist customers with returns, repairs, and restocking requests
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.
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