Personal Banker
PNC, Crestwood, KY, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.
As a Personal Banker within PNC's Retail Branch organization, you will be based in Crestwood, KY at the Crestwood Branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. R220236.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations through internal and outbound interactions using a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate solutions, leveraging ecosystem partnerships and community Centers of Influence.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement to connect with customers and position PNC products to meet their needs. Educates customers on managing financial transactions using technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Expected Behaviors
Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all decisions and capable of leveraging that knowledge to create customized solutions.
Managing Risk – assesses and effectively manages all risks associated with business activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills
– Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies
– Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience
– Roles at this level typically require an Associate’s degree or equivalent, related product knowledge, and a minimum of 3+ years of experience. In lieu of a degree, comparable combinations of education, certification, and experience (including military service) may be considered.
Education
– No required degree.
Certifications
– No required certifications.
Licenses
– Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical and prescription drug coverage with a Health Savings Account, dental and vision options, life insurance, disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off varies by eligibility and includes maternity or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com or call 877‑968‑7762 and say “Workday.” All requested information will remain confidential and used only to provide reasonable accommodations.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements prohibiting the hiring of individuals with certain criminal histories.
California Residents
Refer to the California Consumer Privacy Act privacy notice to understand how PNC may use or disclose personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success.
As a Personal Banker within PNC's Retail Branch organization, you will be based in Crestwood, KY at the Crestwood Branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. R220236.
Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet and positions PNC solutions to drive new revenue and loyalty.
Drives proactive sales conversations through internal and outbound interactions using a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate solutions, leveraging ecosystem partnerships and community Centers of Influence.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement to connect with customers and position PNC products to meet their needs. Educates customers on managing financial transactions using technology, tools, and resources.
Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive loyalty.
Manages risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Expected Behaviors
Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all decisions and capable of leveraging that knowledge to create customized solutions.
Managing Risk – assesses and effectively manages all risks associated with business activities to ensure adherence to PNC’s Enterprise Risk Management Framework.
Qualifications
Preferred Skills
– Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Competencies
– Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience
– Roles at this level typically require an Associate’s degree or equivalent, related product knowledge, and a minimum of 3+ years of experience. In lieu of a degree, comparable combinations of education, certification, and experience (including military service) may be considered.
Education
– No required degree.
Certifications
– No required certifications.
Licenses
– Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical and prescription drug coverage with a Health Savings Account, dental and vision options, life insurance, disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, child/elder care backup, adoption and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off varies by eligibility and includes maternity or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com or call 877‑968‑7762 and say “Workday.” All requested information will remain confidential and used only to provide reasonable accommodations.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements prohibiting the hiring of individuals with certain criminal histories.
California Residents
Refer to the California Consumer Privacy Act privacy notice to understand how PNC may use or disclose personal information in our hiring practices.
#J-18808-Ljbffr