Personal Banker
PNC, North Middletown, KY, United States
Position Overview
As a Personal Banker within PNC's Retail Branch organization, you will be based in Middletown, KY at the Middletown Branch. This role focuses on delivering the best experience for customers, fostering an inclusive workplace culture, and driving growth through proactive sales and service activities.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty and position PNC solutions.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience, lobby engagement, and education on managing financial transactions.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and heightened scrutiny to avoid loss; participate in branch daily operations for efficiency and accuracy.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Qualifications
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Work Experience
Roles at this level typically require an Associate’s degree or equivalent, with 3+ years of related experience or product knowledge. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for select fully paid programs, a robust wellness program with financial incentives, paid time off including maternity/parental leave, holidays, occasional absence days, vacation, and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line and include your name, the job ID, and your preferred method of contact in the email body. All information provided will be kept confidential and will be used only to provide needed reasonable accommodations. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr
As a Personal Banker within PNC's Retail Branch organization, you will be based in Middletown, KY at the Middletown Branch. This role focuses on delivering the best experience for customers, fostering an inclusive workplace culture, and driving growth through proactive sales and service activities.
Job Description
Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve financial wellbeing.
Drive proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty and position PNC solutions.
Create customer loyalty and grow customer share of wallet through a differentiated customer experience, lobby engagement, and education on managing financial transactions.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty.
Manage risk through adherence to all policies and procedures, demonstrating sound judgment and heightened scrutiny to avoid loss; participate in branch daily operations for efficiency and accuracy.
Employee Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to and support of PNC's Enterprise Risk Management Framework.
Qualifications
Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs
Work Experience
Roles at this level typically require an Associate’s degree or equivalent, with 3+ years of related experience or product knowledge. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Benefits
PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for select fully paid programs, a robust wellness program with financial incentives, paid time off including maternity/parental leave, holidays, occasional absence days, vacation, and years of service.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line and include your name, the job ID, and your preferred method of contact in the email body. All information provided will be kept confidential and will be used only to provide needed reasonable accommodations. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA, which prohibit hiring individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices.
#J-18808-Ljbffr